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18 Cards in this Set
- Front
- Back
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Facial expressions and body positions that relay a person's feeling.
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Non-verbal Communication
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Sending and recieving messages; an exchange of thoughts, ideas, and beliefs between two or more people.
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Communication
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A note sent within a company used to aid the memory of the recipient, usually concerning office matters in a company.
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Memorandum
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Words a person uses in speech or writing.
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Active Vocabulary
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The words that surround a particular word or passage that can shed light on the meaning of the word or passage.
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Context
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When each member of a negotiation gives up some of its demands and meets the other side halfway.
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Compromise
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A written document sent to someone outside of a company, usually formal in style and tone.
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Business Letter
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An objective, third-party expert used to help solve disputes.
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Arbitrator
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A listening technique that requires the listener to repeat the speaker's ideas or thoughts in his or her own words.
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Paraphrasing
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The words a person understands when he or she reads them or hears them spoken.
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Recognition Vocabulary
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A reaction or response to what is said, including verbal and nonverbal communication.
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Feedback
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A clash or struggle that sometimes occurs when individuals or groups have different points of view.
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Conflict
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Bargaining through persuasion rather than argument to resolve disputes between two or more individuals, or groups.
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Negotiation
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A change in tone or pitch of a person's voice used to convey meaning.
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Inflection
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To encourage or make something easier to accomplish.
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Facilitate
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The ability to understand another person's feelings and motives.
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Empathy
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To pull away from a volatile situation and give the other party time to cool off before attempting to resolve the conflict.
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Withdrawal
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To supervise or check for accuracy.
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Monitor
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