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18 Cards in this Set
- Front
- Back
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Communication Process |
Exchange of information, feelings, needs, and preferences between 2 people |
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Theraputic communication |
Patient centered communication used to promote a greater understanding of a parent's needs, concerns, and feelings. |
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Active listening |
Techniques that use all senses to interpret verbal and nonverbal messages |
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Feedback |
A return message sent by the reciever of information, that completes communication process |
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Body language |
Facial expressions,posture,body position, behavior, gestures,touch, and general appearance |
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Non verbal communication |
Communication conveyed by body language, less conscious and more indirect than verbal communication |
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Verbal communication |
Concious use of words, either spoken or written. More direct than nonverbal |
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Shared meaning |
Establish a mutual understanding of the meaning of the message. |
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Verbal vs. Nonverbal comm. |
Verbal and nonverbal language should be congruent or in agreement to effectively meet goal of shared meaning in communication |
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Factors affecting comm. |
Personal space Body position Language Culture Attitude Emotions |
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4 Personal Distance Zones |
Intimate-physical contact to 18 in. Casual-Personal - 18in to 4ft Social-Consultive - 4ft to 12ft Public- 12 ft if possible |
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Culture |
Shared values, beliefs, and prectices |
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Cultural sensitivity |
Respect for the accepted patterns of communication in a culture |
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Denotative |
Literal meaning,absent any interpretation |
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Connotative |
Emotional associations that can be attached to the word |
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Styles of comm. |
Passive or avoidant Aggressive Assertive |
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D.E.S.C Method of Comm. |
DESCRIBE: behavior EXPLAIN: impact of behaviour STATE: desired out come CONSEQUENCES: |
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Barriers to communication |
Questions False reassurances Too many personal questions Belittling a pt. feelings Express disapproval |
