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30 Cards in this Set
- Front
- Back
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Accountability
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Willingness to take credit and blame for actions.
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Civil Rights Act of 1964
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Gave the government a strong legal tool to prevent job discrimination;paved the way for equal employment opportunity
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Conflict
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A clash between hostile or opposing elements, ideas or forees
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Conflict Resolution
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A problem-solving strategy for setting disputes
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Constructive critism
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Critism that is presented in a way that can help you learn and grow.
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Cross-functional team
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A group of people from different departments or areas working together
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Defensiveness
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Putting up an emotional guard against negative opinion
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Discrimination
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Unequal treatment based on such factors as race, religion, nationality, gender, age, or physical appearance
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Diversity
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Variety; the positive result of people in different racial, ethnic, and cultural backgrounds working together
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Etiquette
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Having good manners in your dealing with people
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Ethnics
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The principles of conduct that govern a group or society
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Feedback
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A listener's response that tells a sender that the message is understood.
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Functional Team
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A group of people form onr departmen or area working together
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Initiative
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Doing what needs to be done and doing it without being told
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Integrity
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Following a strict code of conduct or standard of values
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Interpersonal Skills
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Skills that promote relationships with other people
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Leadership
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Inspiring and influencng otherrs
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Mediation
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to act as an intermediary; to work with opposing sides in order to resolve a conflict
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Memo
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An informal correspondence written within an organization
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Negative
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Not constructive or helpful
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Non-verbal Communications
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Communicating without the use of words
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Professionalism
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Handing problems and critism gracefully and maturely
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Punctual
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Being on time
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Self-discipline
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Training of oneself; correction or regulation of oneself for improvement
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Self-management
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Doing the things necessary to build a better career
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Sexual Harassment
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Any unwelcome behavior of a sexual nature
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Stereotype
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An oversimplified and distorted belief about a person a group
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Tact
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The ability to say and do things in a way that will not offend another person
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Team
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A group of people who work together to set goals, make decisions, solve problems, and put ideas into action
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Verbal
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Communicating with words
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