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28 Cards in this Set
- Front
- Back
- 3rd side (hint)
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What is the primary purpose of fire and life safety education programs? |
To eliminate or mitigate situations that endanger lives, health, property, or the environment
(2-1) |
Priorities |
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What are Fire and Life Safety comprehensive programs considered to be part of? |
A departments Year Round fire prevention management efforts
(2-1) |
Prevention Week |
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What are the required changes needed to achieve the fire and life safety education goals? |
1. A change in Human Attitude 2. A change in Human Behavior
(2-2) |
Human |
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The development of education goals and objectives are driven by what? |
The needs of the community or Specific target audiences.
(2-2) |
Target audience |
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What can assist your department in profiling the local area and the members residing there? |
A community needs analysis
(2-2) |
Analysis |
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What insight will the community needs analysis provide? |
The characteristics of the residence in your community
Any real or potential fire and life safety problems. |
Characteristics, life safety |
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What is the study of human populations and their environments? |
Demographics or demography |
None |
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What are the 5 primary resources available for management to consider? |
1. Human Resource (personnel assigned
2. Financial Resources (allocated funds)
3. Physical Resources (facilities, apparatus tools)
4. Informational Resources (data collection)
5. Time Resources (time requirements) |
Resources |
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What is the most important resource to consider? |
The Human Resource |
Human resource |
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What is the NFPA Standard on professional qualifications for public fire and life safety educator? |
NFPA 1035 |
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The NFPA Std 1035, 2005 Ed lists the qualifications for what 3 levels of educators? |
Level 1- coordinate and deliver existing programs
Level 2- prepare educational programs
Level 3- create, administer, and evaluate programs and information. |
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What resources shall public educators use? |
Utilize basic resources effectively. |
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What must be done to address the community needs? |
Current trends must be researched, evaluated, and analyzed. |
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What are Trends? |
Patterns that can be traced over time and used to forecast the future. |
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Departments can review trends by collecting and understanding what 3 types of fire and injury data? |
1. Local data 2. Regional data 3. National data |
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Who wrote the "Essentials for Fire Department Customer Service," book? |
Alan V. Burnacini |
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Who laid out the foundation for customer service principles? |
Alan V. Brunacini |
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What opportunity categories are Chief Brunacini ideas structured around? |
1. Our mission and priority to deliver the best service to customers
2. Always be nice
3. Regard everyone as a customer
4. Consider how you and what you are doing looks to others.
5. Continually improve customer service performance |
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What is the principle behind the public relations program? |
Market your fire departments image in the best possible light |
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What is public information? Education? And relations? |
1. Public information informs the public about services provided
2. Public education changes people's attitudes and behaviors
3. Public relations develops a positive public perception of the fire department, members, programs |
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What essential marketing tool is used when you combine all 3 public relations processes? |
PIER program |
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What can assist you in identifying the major fire and life safety hazards in your area? |
Planning Process |
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What are Human Resources? |
Personnel assigned to your department, installation, or prevention section |
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What do effective message delivery techniques have the ability to do? |
Reach audiences of all ages and situations
Deliver life safety message to community
Keep the FD educational mission in the public eye |
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What could be considered a non-traditional form of public education? |
Public Service Announcement |
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For public fire educators, what works best to notify or remind the public of critical fire safety messages? |
The Radio |
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What trend or program caused a lack of emergency response forcing departments to justify existing staffing levels? |
Public Education Program |
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The implementation of what concepts has allowed FD to gain public support and form a closer relationship with the community? |
Customer Service concepts |
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