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23 Cards in this Set
- Front
- Back
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Articulating |
Expressing oneself clearly and distinctly |
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Automated routing unit ARU |
Telephone system that answers a call and uses a recorded voice to identify departments or services |
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Buffer words |
Expendable words used while answering the telephone |
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Clinical email |
Type of email established using defined protocols as a means of communication between providers and established patients |
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Encrypted email |
The process of coding email to render the transmission essentially secure |
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Etiquette |
Manners, politeness, proper behavior |
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Good samaritan law |
Laws designed to protect individuals from legal action when rendering emergency medical aid |
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Jargon |
Words, phrases, or terminology specific to a profession |
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Modulated |
Speech that varies in pitch and intensity |
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Obfuscation |
Making things clouded or confused |
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Screening |
Evaluating patient symptoms to determine emergent needs |
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Uniform resource locator |
The address that defines the route to a file on the Web or any other Internet facility |
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Voice over Internet protocol |
Software that translates voice commands and is used in place of a mouse and keyboard |
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Agenda |
Printed list of topics to be discussed during a meeting, sometimes giving time allocation |
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Full block letter |
Major letter style in which all lines begin flush with the left margin |
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Keyed |
To input data by keystrokes on a computer keyboard |
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Memorandum |
Interoffice correspondence usually referred to as a memo |
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Minutes |
Written record of topics discussed and actions taken during meeting sessions |
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Modified block letter, indented |
Modified letter style with indented paragraphs |
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Modified block letter, standard |
Modified letter style where all lines begin at the left margin with the exception of the date line, complimentary closure, and keyed signature |
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Portfolio |
Notebook or file containing examples of materials commonly used |
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Simplified letter |
Major letter style recommended by the administrative management society that omits the salutation and complimentary closure |
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Watermark |
Design incorporated in paper during the papermaking process that is visible when the paper is held up to the light |
