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6 Cards in this Set
- Front
- Back
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Customer Service Feedback |
Getting information from tourists if they are happy or not with the product or service p |
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Purpose Of Obtaining Customer Service |
Measures the quality of the services provided and the organisations success a |
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Advantages Of Customer Feedback |
Identifies gaps in the business, finds areas that needs improvement and it’s an early warning system |
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Methods Of Obtaining Customer Service |
Surveys and Questionnaires SMS Messages Feedback Forms |
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IMPACT OF THE SERVICE DELIVERED BY AN ORGANISATION ON ITS PROFITABILITY |
Increased sales Motivated staff Customer loyalty |
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Negative Customer Service |
Negative WOM Never going back |
