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42 Cards in this Set
- Front
- Back
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What is our motto?
How does it apply to guests and employees? |
"It's My Kind of Place!"
We are a place where everyone can come relax and have fun, everyone is welcome! Should feel safe, fun and friendly for employees. |
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What feature is in every location that makes us unique from other places?
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Giant Guitar Shaped Bar
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What is the name oft he training platform/online learning academy we use?
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Schoox
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When should you arrive to work?
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15 minutes early
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Besides the clothing, what 2 other things are part of our uniform?
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Smile & great attitude
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List 5 things that should be in your (clean) apron
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1. 5 Pens
2. They Order, You Ask sheet 3. Server Book 4. At least $20 as change 5. Drink Cheat Sheet |
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What is a Toby's Tidbit, and when should it be brought up?
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Toby's Tidbit is a fact about Toby himself, or about our company. It should be shared with our guests during the greeting.
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What is our Facebook Policy?
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All employees are expected to share a post about events, or check in, during shifts.
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How many locations do we have?
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16 (As of May 2014)
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CEO/ President's name?
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Frank Capri
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Executive VP's name?
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Greg McClure
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VP of Sales and Operation's name?
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Phil Richard
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VP of Marketing & Entertainment's name?
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"JT" Mulvihill
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Operations Manager's name?
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Juan Migel
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Guest Relations & Training Manager
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Tawnya Lively
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What are our hours of operation?
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11am-2am
7 Days a week |
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When and where was Toby Keith born?
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July 8, 1961
Clinton, Oklahoma |
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What is Toby Keith's wife's name?
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Tricia Lucus
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How many children does Toby Keith have, and what are their names?
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3 Children:
Shelley Krystal Stelen |
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Which of Toby's children is also a country singer?
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Krystal
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What is Toby's clothing line called?
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TK Steelman
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What is the name of Toby's own premium spirit?
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Wild Shot Mezcal
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What city was our first location in?
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Mesa, Arizona
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Name 4 jobs that Toby Keith has worked
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Rodeo Hand
Oil Field Worker Country Singer Football Player |
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What truck brand is Toby Keith associated with?
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Ford
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What is Toby's favorite football team?
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Oklahoma Sooners
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What are staff members at TK's ILTBG called?
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Whiskey Girls
Whisky Guys |
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What time do minors (under 21) need to depart?
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10pm
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Do we take reservations? If so, what are the requirements?
Where should reservation inquiries be directed? |
Yes- parties of 12 or more
Contact Corporate (Reservations team) by phone or website |
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What is the phone number for reservation requests?
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888-358-5761
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Is there a cover charge? If so, when?
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Depending on the evening and events.
Thursday-Sunday at 9pm $5 for men, ladies are free |
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Do we have nutritional information available?
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No.
We use high quality ingredients. Alert server of food allergies |
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Do we have franchising opportunities?
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No
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How can bands get info on performing?
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Submit a talent request on our website
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What are some characteristics of a Whiskey Girl or Guy?
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Warm, hospitable, inviting, sharp, knowledgeable, energetic, young at heart, etc.
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What does G.R.O.W stand for?
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Guest Right Of Way
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What does Southern Hospitality mean?
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pulling out chairs, opening doors, anticipating needs, going over the top to ensure a great experience, etc.
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What are the 6 steps of service, in order.
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1. Prompt Greeting
2. Beverage Order 3. App and/or Entree Order 4. Pre-bus, Food Running, and Anticipating Needs 5. Pre-bus, Clearing Table, Boxing Leftovers 6. Dessert or Done |
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How can you tell whether a table has been greeted or not?
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The Seat and Serve ticket
Half = Greeted Whole = Not Greeted |
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What information is helpful to have on the Seat & Serve ticket?
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Guest's name
Occasion First time visit (yes/no) |
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Who do we I.D. check?
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Anyone who appears under 40
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What is the acronym for the way we check I.D.'s and what does it stand for?
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F.L.A.G
Feel Look Ask Give Back |
