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23 Cards in this Set
- Front
- Back
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Supply chain management
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integration of business processes from end user through original suppliers
provides: products, services, and information that add value |
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retail position in the supply chain
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interface between business and consumer
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push
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merchandise shipped to the stores based on forecasted sales
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pull
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merchandise shipped to stores based on sales and inventory levels in the stores
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quick response
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reduce leadtime for receiving merchandise
lowers inventory improves customer service reducing logistics |
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CRM
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customer loyalty
collecting data - analyzing data and identifying target - develop program - implement |
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privacy controls CRM
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control over collection
control over use |
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merchandise planning
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planning the amount of investment and the description
category level |
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category level
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an assortment of items that the customer sees as reasonable substitutes for each other
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category management
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maximize the sales and proits of the entire category, not just a particular brand
one person in charge of 1 category |
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basic stock method
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steady demand
each month predict sotck safety stock low levels of turnover high levels of inventorY |
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PERCENTAGE VARIATION
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adjust stock with actual variations
exaggerates any small increase or decrease high cost/turnover |
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weeks supply method
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stead sales
weekly instead of monthly low turnover |
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basic stock lists
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description
planning instrument which determines the assortment and support for stable merchandise |
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model stock list
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merchandise plan for fashion merchandise
general description allows the buyer to be flexible to market trends |
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open to buy systems
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monitors merchandise flow
determines how much was spend and how much is left to spend |
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EDLP
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everyday low pricing
charge same price all the time wal mart assured low price less stock outs lower advertising costs lower labor costs |
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shrinkage
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due to damage, loss, and theft
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theft
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employees, vendors, and customers
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employee theft
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merchandise
consumption discounts themselves discounts employees discounts family |
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vendor theft
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free run of the store
short the store on merchandise steal other |
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customer
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amateur and professional
how do you recognize? need game |
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theft prevention
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costs, sales loss, liabilities
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