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32 Cards in this Set
- Front
- Back
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silence
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therapeutic - shows nurse is accepting what patient is saying
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giving recognition
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therapeutic- indications attention and that something is going on with the client at that moment
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offering self
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therapeutic- a way of showing clients care and concern. Used to offer emotional and moral support. (stay with patient)
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open ended questions
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therapeutic- show client nurse is concerned about their interests
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offering general leads
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therapeutic- indications to client that nurse is listening. Encourages elaboration by the client
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placing the event in time or sequence
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therapeutic- asking when stuff happened. Assists client in sorting out and understanding progression of events
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sharing perceptions
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therapeutic- note affect, conveys understanding to clients and clears up confusing communications
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theme identification
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therapeutic- allows the nurse to assist client in exploration and understanding of important problems that may repeatedly emerge. 'do you think this is an underlying issue?'
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restating
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therapeutic- rewording a question that a patient asks so that it is asked back to them
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reflection
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therapeutic- restating a statement in the form of a question
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focusing
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therapeutic- questions that allow client to expand on topics of importance
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exploring
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therapeutic- aids clients in talking more in depth on a subject
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giving information
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therapeutic- helps ease clients anxiety- give name, explain
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verbalizing the implied
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therapeutic- lets client know the nurse is paying attention and is caring and wants to help.
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suggesting collaboration
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therpeutic- "perhaps we can figure it out"
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summarizing
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therapeutic- "you've said that..." helps clients explore specific content
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encourage formulation of a plan
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therapeutic- assist clients to determine how they should proceed
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reassuring
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non-th- "everything will be alright"
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approving/disapproving
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non-th- "that's not a good idea"
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asking explanation. using work WHY
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"why did you do that?"
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close ended questions
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non-th - "did your family visit?"
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introducing unrelated topics
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non-th- changing subject
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rejection
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non-th- "lets not talk about that"
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advising
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non-th - "you should eat more"
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probing/prying
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non-th- "I'm only going to help if you tell me everything"
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challenging
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non-th you weren't really serious were you?
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defending
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non-th- standing up for a nurse patient complains about ect
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belitting expressed feelings
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non-th- "that was years ago, it shouldn't bother you now."
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using stereotyped responses
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non-th- "keep your chin up"
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following standard forms too closely
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non-th- just run down a list
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providing the answer with the question/interpreting
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non-th- "are you feeling sick?"
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fairlure to listen
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non-th - yawning or looking at watch
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