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9 Cards in this Set
- Front
- Back
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A+ Certification
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A certification awarded by CompTIA (The Computer Technology Industry Association) that measures a PC technician’s knowledge and skills.
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call tracking
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A system that tracks the dates, times, and transactions of help-desk or on-site PC support calls, including the problem presented, the issues addressed, who did what, and when and how each call was resolved.
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copyright
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An individual’s right to copy his/her own work. No one else, other than the copyright owner, is legally allowed to do so without permission.
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escalate
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When a technician passes a customer’s problem to higher organizational levels because he or he cannot solve the problem.
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expert systems
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Software that uses a database of known facts and rules to simulate a human expert’s reasoning and decision-making processes.
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hard-disk loading
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The illegal practice of installing unauthorized software on computers for sale. Hard-disk loading can typically be identified by the absence of original software disks in the original system’s shipment.
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license
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Permission for an individual to use a product or service. A manufacturer’s method of maintaining ownership, while granting permission for use to others.
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site license
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A license that allows a company to install multiple copies of software, or to allow multiple employees to execute the software from a file server.
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technical documentation
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The technical reference manuals, included with software packages and peripherals, that provide directions for installation, usage, and troubleshooting. The information extends beyond that given in user manuals.
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