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5 Cards in this Set
- Front
- Back
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through/by word of mouth |
people talk about a particular product or service often because it is good |
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a consumer |
a person who buys products or services |
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to post opinions online |
to write your thoughts and ideas on online social media |
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a public relations disaster for <a company> |
a negative image of a company because the company did something wrong |
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a small number of dissatisfied customers |
a few people, who are not happy with a company's service or product |
