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28 Cards in this Set
- Front
- Back
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When..
A customer asks to be transferred to the mortgage servicing dept. |
Access EC...
Telephone and Fax Numbers |
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When...
A customer has a question about a trasaction on their customer loan... |
Access EC...
Directing Home Auto Consumer and Business Loan Calls |
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When...
A customer calls to find out why a check that they wrote and mailed just 3 days ago has already posted to their acct. They wonder how this can happen so quickly. |
Access EC...
Check Clearing for the 21st Century Act- check 21 |
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When...
The banker needs to see what a statement cycle code of cb stands for |
Access EC...
Statement Cycle Codes |
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When...
A customer calls to request a box of checks for their platinum checking account. |
Access EC...
Ordering Consumer checks |
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When...
A customer has a Question about an overdraft fee on their checking acount |
Access Ec...
Viewing Overdraft,Non-Sufficient fund, and Uncollected fund Transaction information Reversing Fees for Deposit accounts |
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When...
A customer misplaced one of their statements and needs to request a duplicate copy |
Access EC...
Requesting Copies of statements, Interim Statements. or statements with checks |
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When...
A customer wants to open a Wamu Free checking account |
Access EC...
Referring Customer Requests for Establishing Specific Products,Services or Accessories. |
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When...
A customer plans on having funds wired to their checking account and needs specific wiring instructions |
Access EC...
Providing Wire Transfer Information |
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When...
A customer calls to report a bank error clearing one of his checks. HIs 10.00 check was cleared for 100.00,an obvious encoding error. |
Access EC
Reversing Fees for Deposit accounts |
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When...
A customer calls to request a stop payment on one of the checks they wrote becase the payee never recieved it. |
Access EC...
Placing or Revoking Stop Payments on checks, Temporary Checks, paper drafts, and ACH Items |
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When...
A customer calls because they are expecting a direct deposit from their employer tomorrow and would like to know if we can provide them the amount of that deposit |
Access EC...
Locating and Swapping Pending ACH Transactions |
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When...
A customer who lives in florida and is vistiting california wants to know if sshe can cash a check in the california financial center. |
Access EC...
Cross-Bank Transactions |
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When...
A customer calls to ask about features and benefits of our savings products... |
Access EC...
Conusmer Savings Passbook, and Money Market- Available and Unavailable products. |
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When...
A customer or potnential customer asks us what they need to open a new deposit account... |
Access EC...
New Deposit Act Opening REquirements |
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When...
A customer notifies us that they have moved and would like us to update the new address in our records... |
Access EC...
Changing Consumer Deposit Account Addresses and Phone Numbers |
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When...
A customer has called to ask if they may close their savings or checkings account over the phone... |
Access EC...
Closing Checking,Savings, or Money Market Accounts |
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When...
A customer asks us to transfer 100 dollars from their savings account to their checking account... |
Access EC...
Transferring Funds between chcking , savings and Money Market accounts |
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mailing address change
(standard or same day |
High risk em
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Telephone Acess Code(TAC)
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High risk em
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Stop payment
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High risk em
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re-issuing a card
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High risk em
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Acitvating a card
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High risk em
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issuing NEW card
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High risk em
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requesting pin mailers
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High risk em
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MC
Emergency replacement card |
High risk em
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MC
Emergency Cash Advance |
High risk em
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Adding or Modifying e-mail addresses for acct Alerts
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High risk em
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