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28 Cards in this Set

  • Front
  • Back
When..
A customer asks to be transferred to the mortgage servicing dept.
Access EC...
Telephone and Fax Numbers
When...
A customer has a question about a trasaction on their customer loan...
Access EC...
Directing Home Auto Consumer and
Business Loan Calls
When...
A customer calls to find out why a check that they wrote and mailed just 3 days ago has already posted to their acct. They wonder how this can happen so quickly.
Access EC...
Check Clearing for the 21st Century Act- check 21
When...
The banker needs to see what a statement cycle code of cb stands for
Access EC...
Statement Cycle Codes
When...
A customer calls to request a box of checks for their platinum checking account.
Access EC...
Ordering Consumer checks
When...
A customer has a Question about an overdraft fee on their checking acount
Access Ec...
Viewing Overdraft,Non-Sufficient fund, and Uncollected fund Transaction information

Reversing Fees for Deposit accounts
When...
A customer misplaced one of their statements and needs to request a duplicate copy
Access EC...
Requesting Copies of statements, Interim Statements. or statements with checks
When...
A customer wants to open a Wamu Free checking account
Access EC...
Referring Customer Requests for Establishing Specific Products,Services or Accessories.
When...
A customer plans on having funds wired to their checking account and needs specific wiring instructions
Access EC...
Providing Wire Transfer Information
When...
A customer calls to report a bank error clearing one of his checks.
HIs 10.00 check was cleared for 100.00,an obvious encoding error.
Access EC
Reversing Fees for Deposit accounts
When...
A customer calls to request a stop payment on one of the checks they wrote becase the payee never recieved it.
Access EC...
Placing or Revoking Stop Payments on checks, Temporary Checks, paper drafts, and ACH Items
When...
A customer calls because they are expecting a direct deposit from their employer tomorrow and would like to know if we can provide them the amount of that deposit
Access EC...
Locating and Swapping Pending ACH Transactions
When...
A customer who lives in florida and is vistiting california wants to know if sshe can cash a check in the california financial center.
Access EC...
Cross-Bank Transactions
When...
A customer calls to ask about features and benefits of our savings products...
Access EC...
Conusmer Savings Passbook, and Money Market- Available and Unavailable products.
When...
A customer or potnential customer asks us what they need to open a new deposit account...
Access EC...
New Deposit Act Opening REquirements
When...
A customer notifies us that they have moved and would like us to update the new address in our records...
Access EC...
Changing Consumer Deposit Account Addresses and Phone Numbers
When...
A customer has called to ask if they may close their savings or checkings account over the phone...
Access EC...
Closing Checking,Savings, or Money Market Accounts
When...
A customer asks us to transfer 100 dollars from their savings account to their checking account...
Access EC...
Transferring Funds between chcking , savings and Money Market accounts
mailing address change
(standard or same day
High risk em
Telephone Acess Code(TAC)
High risk em
Stop payment
High risk em
re-issuing a card
High risk em
Acitvating a card
High risk em
issuing NEW card
High risk em
requesting pin mailers
High risk em
MC
Emergency replacement card
High risk em
MC
Emergency Cash Advance
High risk em
Adding or Modifying e-mail addresses for acct Alerts
High risk em