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215 Cards in this Set
- Front
- Back
A & C Graph |
Associate and Customer Graph |
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AACG |
Associate Advice and Counsel Group |
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AC |
Associate Communications |
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admin |
Administrative Assistant |
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ad event |
notification os special storewide events to come |
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AIMS |
Associate Information Management System |
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All-Store Meeting |
monthly meeting of all of a store's associates |
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AMEX |
American Express |
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AP |
Accounts Payable; Asset Protection |
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API |
Asset Protection investigator |
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APM |
Asset Protection Manager |
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APS |
Asset Protection Specialist |
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AR |
Automatic Replenishment program |
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ARG |
Associate Resource Group |
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Ariba |
Purchasing/expense reporting application used by store and MET associates |
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ASDS |
Associate Support Department Supervisor |
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ASM |
assistant store manager |
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ASN |
advanced shipment notice |
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associate |
lowercase - any employee of The Home Depot. We use the term "associates" rather than "employees". This applies to all full-time, part-time, salaried and hourly associates. |
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ASW |
average sales per week |
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ASW (F) |
average sales per week forecast |
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A-velocity |
products that sell the fastest |
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AwareLine (aka The Home Depot Awareness Line) |
a toll-free number available to associates to report possible illegal activity or violations of company policy |
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B2B |
Business to business |
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baby SKU |
For a single product, e.g., a single tile |
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Back End |
Receiving area of the store |
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bar code |
Two words |
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bay |
Selection of racking with product in it |
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BBH |
Building Better Health |
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BDC |
Bulk distribution center |
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BEAR |
Back End Automation and Reengineering program |
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"Before the Apron" |
A training video |
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best-in-class |
two hyphens whether used as a noun or adjective; always lower case except as a proper noun or in a title or heading |
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BFS |
Built from Scratch |
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BIC |
best-in-class |
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Bid Room |
Where Special Services orders are submitted for pricing review (now called Volume Pricing Program) |
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BIT |
Bay integrity tasking; a process that supports on-hand accuracy, proper bay sequencing and correct product pricing |
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Big 3 |
Customer Service, In-Stock, Store Appearance |
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Bill of lading |
Label attached to product being delivered |
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BOD |
Board of Directors |
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BODFS |
Buy Online Deliver From Store |
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BOL |
Bill of lading |
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BOPIS |
Buy Online Pick Up in Store |
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BORIS |
Buy Online Return in Store |
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BOSS |
Buy Online Ship to Store |
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BR |
Business Review |
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BRC |
Business reply card |
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B/S |
Balance sheet |
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BSR |
Bay service record; document that is filled out when servicing a bay |
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Buyback |
A process that returns product to the supplier, usually as part of a merchandising project; one word when used as a noun, two when used as a verb |
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Buyer MD |
Buyer markdown |
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BYO |
Buying office |
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CAEL |
Council for adult and experiential learning |
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CAM |
Cashier Appreciation Month |
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CAN |
Canada, Canadian dollars |
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CareerDepot |
An internal, Online Job Posting system accessible via internet and myApron |
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CAO |
Computer assisted ordering |
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CapEx |
Capital expenditures |
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CARE |
Caring, assisting and responding to employees program |
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CARE/Solutions for Life |
Lowercase "f" in "for" |
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CASHEND |
Product displays in front of cash register |
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CBA |
Cost-benefit analysis |
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CBP |
Competitor battle plan |
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CCA |
Cost center accounting |
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CCAO |
Cyclical computer-assisted ordering |
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CCEA |
Corporate communications and external affairs |
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CD |
Construction document |
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CDS |
Central delivery service |
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CEO |
Chief executive officer |
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C/F |
Cash flow statement |
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CFL |
Compact fluorescent light (bulbs) |
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CFO |
Chief financial officer |
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Chep |
High-end pallet |
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CIO |
Chief information officer |
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CITI |
Citicorp bank |
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Clipstrip |
Long, metal strip with clips; used to cross- merchandise small items (project- completers) to vertical beams in bay |
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Close Quote Follow-up |
Not "closed" (Effort to "close" a quote from a special service like cabinet installations) |
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CMAP |
Divisional and Cross-Merchandising Action Planner; a booklet that is available in print and on myApron. The merchandising section contains the quarter's top 40 classes as well as entrance, return fenceline and the cross-merchandising plans |
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CMO |
Chief marketing officer |
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CNENG |
Canadian English |
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COB |
Close of business |
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CO |
Certificate of occupancy |
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COGS |
Cost of goods sold |
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COM |
Customer order management |
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Comp |
Comparative sales; comparative stores; compensation |
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COO |
Chief operating officer |
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Co-Op |
Advertising co-operative agreement |
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COS |
Customer order specialist |
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CRA |
Computer room associate |
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CRC |
Commercial revolving charge (credit card) |
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Critical path |
Responsibility time frame and tracking schedule |
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Cross-merchandise or cross-merchandising |
Strategically merchandising complimentary items to gain incremental sales |
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CRS |
Computer room supervisor; centralized replenishment system |
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CRTV |
Centralized return to vendor; the process through which stores return product to vendors |
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CSM |
Client Services Manager |
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CSO |
China sourcing office |
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cu. in. |
Cubic inch |
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Customers FIRST |
The company's set of behaviors that governs customer service. F=Find, I=Inquire, R=Respect, S=Solve, T=Thank |
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Damage waiver |
Additional fee that protects customer if tool is damaged during normal tool usage |
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DC |
Distribution Center |
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DDS |
Division Services Director also DSD |
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DEAD PO |
A canceled purchase order |
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DEM |
District Execution Manager (MET) |
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DFC |
Direct fulfillment center |
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DHRM |
district human resources manager |
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DIDO |
day-in, day-time (pricing) |
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DIFM |
do-it-for-me |
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DIH |
do-it-herself (not DIH) |
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D&I |
Diversity and Inclusion |
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DISCO |
Discontinued product |
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DIY |
do-it-yourself |
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DIYer |
capital "DIY," lowercase "er" - do-it-yourselfer |
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DM |
district manager |
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DMM |
Divisional Merchandising Manager |
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DO |
district office |
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Do-It-Herself, Do-It-Herself Workshops |
capital "I", use hyphens |
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DOL |
Department of Labor |
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DOM |
District Operations Manager (eliminated 7/2015) |
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DPM |
division Pro director |
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DR |
delivery receipt |
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Drive It Home sales incentive program |
No definition provided. |
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DS |
department supervisor |
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DSAP |
Department Safety Awareness Plans |
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DSD |
division services director (also DDS |
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DS LEAD |
Department Supervisor Leadership Education & Acumen Development |
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DSM |
district services manager |
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DSOD |
department supervisor on duty |
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DST |
department supervisor training |
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DWCC |
delivery will call coordinator |
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EAP |
Employee Assistance Program |
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EAS |
electronic article surveillance |
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EBIT |
earnings before income & taxes |
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EBITDA |
earnings before income & taxes depreciation and amortization |
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EBITR |
earnings before income, taxes & returns |
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eBuy |
the online purchasing system accessed through myApron for associates who want to purchase for their department or stores. A wide range of catalog and non-Catholic items are hosted on this site. |
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e-crates |
reusable and collapsible metal-framed crates used to ship John Deere lawn tractors to stores |
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EDI |
electronic data interchange |
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EDLP |
Every Day Low Price |
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EDW |
enterprise data warehouse |
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EEOC |
Equal Employment Opportunity Commission |
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e-Forms |
Online forms for customer satisfaction, donations, asset transfers, and dispositions - they replace paper forms and automate these processes |
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EI |
ending inventory |
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eLearning |
No definition provided. |
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ELT |
Executive Leadership Team |
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EM |
emerging markets |
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EMM |
emerging markets manager |
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Employee Self Service (ESS) |
a Web-based system available for all associates to process, store and update their personal information, including name, address and emergency contact - ESS is located on myApron's Self Service tab |
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Employer of Choice (EOC) |
when talking in a future-oriented way, discuss our goal or commitment to use "the" (not "an"). "Our goal is to become the Employer of Choice - not just an employer of choice." |
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endcap |
large display of products at end of aisle |
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E/O |
Eco Options, an exclusive environmentally friendly brand by The Home Depot |
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EOC |
Employer of Choice |
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EOD |
end of day |
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EOM |
end of month |
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ePOP |
The computer application on which associates, supervisors and managers order PIP |
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EPS |
earnings per share |
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ERISA |
Employee Retirement Income Security Act |
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ESOP |
employee stock ownership program |
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ESPP |
employee stock purchase plan |
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ESS |
employee self service |
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ESVS |
Enhanced Special Services |
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EVP |
executive vice president |
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ET |
Eastern Time |
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E-velocity |
Product that sell the slowest |
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ext. |
extension |
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FAQ |
Frequently asked questions |
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F&I |
Furnish and install |
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F1 |
Fixture plan |
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F/T |
Full time |
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FaST |
Forecast and Scheduling Tool |
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FAST |
Friendly, Accurate and Safe Transactions (formerly Front End Accuracy and Service Transformation) |
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FAK |
Freight all kinds |
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FBO |
Furnished by owner |
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FC |
Freight claims |
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FDMM |
Field divisional merchandising manager |
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Fenceline |
One word, initial capital - a merchandising location in front of The Home Depot stores |
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FES |
Front End supervisor |
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FID |
Field implementation director |
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FIRST |
The company's set of behaviors that governs customer service. F=Find; I=Inquire; R=Respect; S=Solve; T=Thank. |
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FMVP |
Field merchandising vice president |
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FOB |
Freight on board |
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Front Apron |
The area across the front of the store, usually the concrete pad, that extends from the corner of the outside garden fence to where the building at lumber (past the contractor canopy). The apron also includes anything sticking out into the fire lane or corrals that maybe set up seasonally in the lot. |
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Front End |
no hyphen, capitalize - the part of the store that consists front end supervisor, head cashiers, cashiers and Lot associates. The Front End includes the mail line, Contractor, Tool Corral, Garden, Returns and Self-Checkout registers. |
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ft. |
foot |
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FY |
Fiscal year - no space when used with year (The Home Depot fiscal year is Feb. 1 through Jan. 31.) Example: FY2008 |
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FYE |
fiscal year end |
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G&A |
general and administrative |
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GAAP |
Generally Accepted Accounting Principles |
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gal. |
gallon |
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GALV |
galvanized footplate |
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GC |
general contractor; gift card |
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gift card/GC/The Home Depot Gift Card |
use initial capitals for "gift card" only when used with "The Home Depot" |
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GL |
general ledger |
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GM |
gross margin |
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GMROI |
gross margin return on investment |
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GN9000/GN9001 sign kit |
Preprinted signs and banners, respectively, that ship to the stores to coordinate with MAP execution |
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GO |
Grand opening |
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GPM |
Global product merchant |
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GSA |
Government Services Administration |
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GS&A |
General, Selling and Administrative |
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GSG |
General service guidelines (MET); provides standard process to evaluate the condition of a bay and plan service as well as procedures for packdown, overhead organization, and packout for clipstrips and , overhead organization, and pack out for clip strips and wingstacks. |
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Hardlines |
Lumber, Hardware, Millworks |
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HC |
Head cashier |
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HCA |
Hispanic contractor Association |
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HDC |
Home decorators collection |
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HDPP |
Home Depot protection plan |
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HDPS |
Home Depot paint system |
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HD SIC |
Home Depot standard industry code (field in Salesforce.com). |
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HDTV |
The Home Depot television |
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HDE |
Home Depot Exteriors |
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HDI |
Home Depot Interiors |
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HDU |
Home Depot University |
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HDMS |
Home Depot measurement services |
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HHM |
Handling hazardous materials |
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Homedepot.com |
Company website |
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The Homer Fund |
Associate-supported fund to assist The Home Depot associates in time of need |