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27 Cards in this Set
- Front
- Back
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How many Service Values does US Bank believe in? |
6 |
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What are the 6 Service Values? |
Trust Accountability Respect Connection Collaboration Growth
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What does the Service Value "Trust" mean? |
we inspire confidence in the banking industry and in US Bank by behaving with the highest ethical standards and providing transparency |
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What behaviors exemplify the Service Value of Trust? |
Acting ethically, honestly & consistently to build credibility and strengthen relationships Following thru on commitments Building confidence thru open communication |
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What does the Service Value "Accountability" mean? |
taking ownership of our actions and perform with a sense of urgency and commitment |
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What behaviors are related to teh Service Value of Accountablitity? |
Taking personal responsibility to make decisions and take action
Tackling tough challenges or problems quickly and directly |
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What does the Service Value "Respect" mean? |
we appreciate the importance we play in our customers' and coworkers' lives and we leverage the value of people's differences and perspectives |
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What behaviors are related to the Service Value of Respect? |
Conveying confidence in others, ackowledging their efforts and accomplishments and celebrating successes
Demonstrating an understanding and a respect for how actions affect others |
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What does the Service Value "Connection" mean? |
we seek to understand the needs of each person and deepen relationships with our customers and coworkers in a way that makes them feel special and helps them achieve their goals |
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What behaviors indicate the Service Value of Connection? |
Relating to people in an ioen, friendly and accepyomh manner that builds lasting relationships
Listening to understand the needs of customers and coworkers and designing win-win solutions that help meet those needs |
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What does the Service Value "Collaboration" mean? |
we share industry knowledge and work together for the good of our customers, coworkers, shareholders and communities |
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What behaviors are included with the Service Value of Collaboration? |
Building relations with people of diverse thought, culture and experience to achieve customer, coworker and company goals
Fostering a sense of community within US Bank accross all lines of bsuiness |
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What does the Service Value of Growth mean? |
we constantly push for improvement that leads to remarkable experiences, and we find new ways to help our customers maximize their financial wellbeing and the quality of their lives |
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What behaviors indicate the Service Value of Growth? |
Continually searching for ways to improve the customer experience
Inviting feedback from the customers' perspective and using it to develop innovative solutions, services and products |
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Why was The Best in US created? |
to appreciate effort, applaud great ideas, congratulate accomplishments and celebrate teamwork, every chance we get |
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What is the most popular way to show appreciation? |
sending an eThanks through The Best in US appreciation system |
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What does the Appreciate Effort program allow you to do? |
send eCards or eButtons to any US Bank employee with a short note of thanks |
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Why was the Recognize Great Work program developed? |
to recognize behaviors that underline great performance, especially when it aligns with our Service Values |
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How many levels of great work are recognized with Shield Awards? |
4 |
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What are the 4 levels of great work we recognize? |
Bronze Silver Gold Platinum |
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What make up our Celebrate Excellence program? |
Circle of Excellence (COSE) and Teamwork at Its Best (TAB) winners |
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Who receives the Circle of Excellence and Teamwork at Its Best awards? |
winners selected from those who have received a Platinum Shield Award |
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How often do employees receive a Cirlce of Excellence or Teamwork at Its Best award? |
every quarter |
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Who is considered for the Circle of Excellence award? |
a nominee or approved individial of a Platinum Shield Award through the Recognize Great Work program |
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Who is considered for the Teamwork at Its Best award? |
teams that are nominated AND approved for a Platinum Shield Award |
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Each quarter, how many employees can receive the Circle of Service Excellence award? |
up to 20 |
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Each quarter, how many can receive the Teamwork at Its Best award? |
5 teams representing up to 50 employees |
