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15 Cards in this Set

  • Front
  • Back
processes used to identify, encourage, measure, evaluate, imporve, and reward employee performance
performance management system
what an employee does or does not do
important elements in a given job
job criteria
expected levels of performance
performance standards
the process of evaluating how well employees perform their jobs when compared to a set of standards, and then communicating that information to employees
performance appraisal
the manager keeps a written record of both highly favorable and unfavorable actions in an employee's performance during the entire rating period
critical incident
"free-form" appraisal method
focuses as much on who does the evaluation as the method used
field review
assesses an employee's behaviors instead of other characteristics
behavioral rating approach
error in which the rater gives greater weight to recent events when appraising an individual's performance
recency effect
information received first gets the most weight.
primacy effect
rating all employees in a narrow range in the middle of the rating scale
central tendency error
error that occurs when a rater's values or prejudices distory the rating
rater bias
rating a person high on all items because of performance in one area
halo effect
tendency to rate people relative to others rather than against performance standards
contrast error