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45 Cards in this Set
- Front
- Back
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The management of systems that produce goods and services
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Operations Management
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3 basic functions of business organizations
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Finance
Operations Marketing |
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Principles of Scientific Management/ emphasized the best way to perform a job
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Fredrick Taylor
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Motion study/found 14 elementary motions to perform any job
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Frank/Lilian Gilberth
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Historic Evolution
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Scientific Management
Human Relations Movement Decision Models/Management Science |
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Came up with statistical quality control / PDSA Cycle
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W. Shewart
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Output/Input
Input= capital, machine etc |
Single Factor Productivity
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Quantity Produced/labor cost*material cost+OH
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Multiple Factor Productivity
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how effectively an organization meets the wants and needs of customers relative to others that offer similar goods and services
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Competitiveness
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A pattern of your decisions or a plan for achieving organizational goals
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Strategy
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Reason for the existence of an organization
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Mission
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Provide detail and scope of the organization
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Goals
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Methods and actions taken to accomplish strategies
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Tactics
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Special attributes or abilities that give an organization competitive edge
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Distinctive Competencies
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Characters that customers perceive as minimum standards of acceptability to considered as a potential for purchase
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Order Qualifiers
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Characteristics of an organization goods/services that cause it to be perceived as batter than the competition
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Order Winners
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Considering of events and trends that present threats or opportunities for a company
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Environmental Scanning
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The approach, consistent with organization's strategy, thats used to guide the operations function
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Operations strategy
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Focus on maintaining or improving the quality of an organizations goods or servics
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Quality based strategy
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Focuses on reducing the time needed to accomplish tasks
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Time based strategy
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Father of statistical control. Developed methods for analyzing the output of industrial processes
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W. Shewart
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Come up with the 14 points to achieve quality in an organizations . He felt that it was the responsibility to correct the system the 14 points elements include constancy of purpose, continual improvement and profound knowlege
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Demings
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Believed that 80% of quality defects are controllable and wrote the Quality Control Handbook/his belief dealt with knowing what customers want
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Juran
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advanced the cost of non conformance approach as a reason for management to commit to quality
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Feigenbaum
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developed concept of zero defects . "make it right , do it right the first time"
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Crosby
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developed cause and effect diagrams
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Ishikawa
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Loss function, involves a formula for determining the cost of quality
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Taguchi
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Kaizen, continous improvement
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Ohno and Shingo
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Knowledge comes from theory
Reduce Variation Eliminate internal competition Appreciation for the system Motivate workers collectively |
Demings 14 Point Philosophy
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Jurans Quality Cost Structure
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Internal failure cost
external failure cost appraisal prevention |
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Deals with continuous improvement, employee involvement and customer satisfaction
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Top Quality Management
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TQM Approach
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1. find out what customers want
2. design a product that'll exceed customers need 3. do the job right the first time 4. Keep track of results 5. extend the concepts to suppliers |
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This is a quality awards that's national . Many different companies must submit application etc.
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Baldridge Award
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Set of quality standards that are international that help to reduce barriers to trade
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ISO 9000
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A program to reduce the occurrence of defects to achieve lowers costs. Also means not having more than 3.4 million defects pr. million opportunities in any product
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Six Sigma
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Seven Basic tools
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Flowchart
check sheet histogram pareto chart scatter diagram control chart cause and effect diagram/fishbone |
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process of measuring performance against the best in the same or another industry
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Bench Marking
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Incoporating design elements that prevent incorrect procedure
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Failsafing
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Philosophy of making each worker responsible for the quality of his or her work
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Quality at the source
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Intention of designers to include or exclude feautures in a service/product
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Quality design
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The degree to which products confrom to the intent of designers
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Quality Conformance
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P Chart limit Formula
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P+/- z ((sqrt(p- (1-p))/n)
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C Chart limit Formula
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C+/- z ((sqrt (c))
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4 Facts about variability
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1. All varability has a cause
2. They are 4 types of causes 3. W can determine what type is present in the system 4. Management behavior depends on type of variation pressent |
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4 Causes of variation
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a. random
b. special cause c. structural d. tampering |
