Test 6

Front 1

Which of the following should NOT be entered in the LOC info field?

A. Business name

B. Apartment complex name

C. Directly in front of

D. RP contact info

Back 1

RP contact info

Front 2

Which of the following stepa should be taken immediately before l3aving your CAD terminal?

A. Make a list of all the event numbers that you created

B. Use appropriate command or menu option to sign off the terminal

C. Do a "WHO SJPOL" command to see who else is logged on

Back 2

B. Use appropriate command or menu option to sign off the terminal

Front 3

Upon verifying a location in the event mask, it is important for you to:

A. Promptly enter a type code

B. Immediately look at the map to confirm it is the intended location, and to view for possible nearby events

C. Fill in the contact field because it is a mandatory field

Back 3

B. Immediately look at the map to confirm it is the intended location, and to view for possible nearby events

Front 4

If you want to send a message to all the other call takers logged on in the Control Room using the command line, you would use this command to send it.

Back 4

TOPCALL

Front 5

When creating an advised event, which button should be used?

Back 5

Advised

Front 6

By placing your cursor on the command line and hitting the up/down arrow keys they will display?

Back 6

Up to 20 previously issued command line instructions

Front 7

The function key that is used to bring ANI/ALI information from the IWS to the CAD event mask is:

Back 7

F8

Front 8

Calls can be cancelled, cross-referenced, and selected with a command line instruction?

Back 8

TRUE

Front 9

To find out where someone is logged on, using his or her name or terminal, use:

Back 9

Who & Where command

Front 10

"EMER" messages will display as a Red Message?

Back 10

FALSE

Front 11

The HOT (short-cut) key to return to the command line is:

Back 11

F12

Front 12

Which of the following type codes will not automatically generated a combined event in CAD?

Back 12

415F

Front 13

You will be notified if you have any new MAIL messages upon logging onto CAD:

Back 13

TRUE

Front 14

Once the ANI/ALI information is transferred into the event mask while creating a police event, the next step should be to:

Back 14

Verify the address of the emergency

Front 15

You can bring up the mask to run a 10-28 (vehicle query) by posting the following buttons:

Back 15

Shift F7

Front 16

1. Closed events can:

A. Be reopened if closed in error

B. Be reopened, but only to change the

dispositions

C. Never be reopened

D. A&B

Back 16

D. Be re-opended if closed in error & Be re-opened but only to change the disposition

Front 17

The F5 key pulls up your waiting messages:

Back 17

TRUE

Front 18

You can send a message to a desoatcher by name or employee ID, using the ______command

Back 18

MSG

Front 19

The Dispatchers on the channel must click an icon on the Desk Top to bring up the info index. How does the Call Taker access the info index on the IWS screen?

Back 19

Info button

Front 20

You should leave the priority section of the event mask blank when sending a call, it will default to the proper priority?

Back 20

FALSE

Front 21

On combined events CAD will automatically display the Fire and Ambulance events in the Agency Control box without having to access the Edit Row function:

Back 21

TRUE

Front 22

The command used to verify an address on the command line is:

Back 22

WINA

Front 23

When verifying an address which has more than one Common Place Name, it doesn’t matter which CPN you choose as long as the numerical address is correct:

Back 23

FALSE

Front 24

The command used to re-open a closed event is RO:

Back 24

TRUE

Front 25

When a Call Taker cancels an event, it is imperative that the following steps are taken

Back 25

A comment is entered as to why the calll is being cancelled, and the channel dispatcher responsible for the call is also notified

Front 26

When adding remarks to an event, you should always use the mode:

Back 26

Select

Front 27

In order to search for all the calls you created during your shift, enter this command to bring up the mask required:

Back 27

EVS

Front 28

To change the type code and priority of an event you must only use the SEV command

Back 28

FALSE

Front 29

License plates (10-28/10-29) can be checked using the command line:

Back 29

TRUE

Front 30

List three type codes that are commonly used on the desk to create a Priority 2 event:

Back 30

415, 415A, 1053, 1179, 415F, 1066, 1183, ETC

Front 31

List 2 circumstances when a Call Taker may cancel and event after it has been created:

Back 31

Supervisor approval, Contact made with original RP, or The event was created an error

Front 32

The apartment number should be placed where in the event mask?

Back 32

The Location field AND the LOC INFO Field

Front 33

List three lines from which you can expect to receive calls when assigned to Primary in call-taking:

Back 33

911, 7-digit emergency, Airport Red, Alarm companies, Allied agency transfers, secondary overflow

Front 34

List 3 things that are seen when ALI information is received?

Back 34

area code, date, abbrev for community, time, street #, street name ESN, type of service, listed name, billing phone number, loc's law enf agency, loc's fire dept, loc's ems agency

Front 35

When an address for a landline phone number is needed and the phone number is not listed in the cross-directory, what steps should be taken and in what order?

Back 35

1. DBR button/magnifying glass 2. Chief Special Agent

Front 36

If a citizen is demanding an officer respond, what is the appropriate terminology to be used in the text to explain it properly?

Back 36

RP REQ Contact

Front 37

When receiving a call from "Sonitrol", what special info should be obtained before disconnecting?

Back 37

Is anything heard and/or seen?

Front 38

If you are unable to transfer an EMS call to the fire department, what must you do and what information should be included in the event?

Back 38

_Create event with address, phone & nature of call

_Use SEND protocol (CC, age, gender, conscious?, breathing?)

_Attempt to transfer again

Front 39

When it is known that additional details will be added to the event, what acronym should appear in the text field when the event is initially sendt to the channel despatcher?

Back 39

MTF

Front 40

If a caller needs police assistance at an address in Cupertino, which agency would respond?

Back 40

S/O

Front 41

The description format that shall be used when obtaining vehicle information is as follows

Back 41

C - COLOR

Y - YEAR

M - MAKE / MODEL

B - BODY TYPE

A - ACCESSORIES

L - LICENSE

S - STATE

Front 42

The state of California mandates that a 9-1-1 call can only be transferred once from one PSAP to another PSAP

Back 42

FALSE

Front 43

Whenever reasonably possible, a non-emergency call shall be processed within how many minutes?

Back 43

3 minutes

Front 44

During manual mode, non-emergency calls will be processed within what time frame?

Back 44

5 minutes

Front 45

If a caller is reporting a non-emergency detail that is occurring in another jurisdiction, what should the call taker do with the call?

Back 45

Give the RP the name and phone number of the agency, and either transfer or advise the RP to call

Front 46

List 3 lines from which you can expect to receive calls when assigned to the Secondary call taking position:

Back 46

Transferred/screened calls from primary, 311, 7-digit non-emergency, 911 overflow, info center, auto desk, bureau transfers, and officers non-emergency line

Front 47

If the Primary call taker determines that a 911 call is a non-emergency, what should be done with the call?

Back 47

Transfer to secondary

Front 48

List the Agency identifiers for event numbers that start with:

P -

F -

A -

Back 48

POLICE or SJPOL FIRE or SJFIR AMR or COEMS

Front 49

During manual mode, initial information on emergency calls will be processes within what tine frame?

Back 49

3 minutes

Front 50

List 3 type codes that are commonly used on the desk to create a Priority 3 event

Back 50

1182, CSB, 459R 1033A, 1154, 1125, etc

Front 51

It is OK to provide a citizen with an ETA once an officer is enroute to a call for service.

Back 51

FALSE

Front 52

Which of the following is not CHP jurisdiction?

Back 52

Almaden Expressway over Hy 87

Front 53

If a caller is reporting an emergency detail in another jurisdiction, what should the call taker do with the call?

Back 53

Tell the RP that you will transfer them, provide the name and agenct phone number, or, gather the necessary information and relay it to the aprropriate agency

Front 54

List 3 type codes that are commonly used on the deskto create a Priority 1 event:

Back 54

211A, 459, 415W, 1066W, C1000, 1033S, ETC

Front 55

List 2 instances when a call taker should attempt to remain on the phone with an RP during the call taking process:

Back 55

RP can provide informqtion on in progress events, RP is a child, or hysterical or suicidal, caller uncertain of location, location changing, caller requests to remain on the line, etc

Front 56

Whenever reasonable possible, a non-emergency call shall be processed within how many minutes?

Back 56

3 minutes

Front 57

List the 4 letter codes that can be put into the "contact field" of the event mask and their meanings:

Back 57

Y - YES N - NO I - IF NEEDED L - LANDLINE ONLY

Front 58

open window

Back 58

1035

Front 59

shots fired

Back 59

1057

Front 60

person shot

Back 60

1071

Front 61

suspicious vehicle

Back 61

1154

Front 62

disturbance

Back 62

415

Front 63

kidnapping

Back 63

207

Front 64

robbery

Back 64

211

Front 65

child neglect

Back 65

270

Front 66

car jacking

Back 66

215

Front 67

child stealing

Back 67

277

Front 68

child abuse

Back 68

273A

Front 69

traffic hazard

Back 69

1125

Front 70

meet the citizen

Back 70

1062

Front 71

female calling for help

Back 71

1067X

Front 72

burglary

Back 72

459

Front 73

suspicious person

Back 73

1066

Front 74

abandoned vehicle

Back 74

1124

Front 75

parking violation

Back 75

22500

Front 76

indecent exposure

Back 76

314

Front 77

petty theft

Back 77

488

Front 78

9-1-1 hang up residence

Back 78

911RESD

Front 79

missing person

Back 79

1065

Front 80

grand theft

Back 80

487

Front 81

prowler

Back 81

1070

Front 82

suspicious package

Back 82

1066P

Front 83

person stabbed

Back 83

1072