Test 3 - Chapter 9

Front 1

Empowerment

Back 1

Giving employees shared authority, responsibility and decision-making with their managers. Giving them broad authority to make workplace decisions.

Hint 1

Ethos

Front 2

Benefits of: EMPLOYEE STOCK OWNERSHIP PLANS

Back 2

- Give employees stock ownership, leading to potential profits as the value of the firm increases.

- Motivates employees to work smarter and harder so they can share in the firms financial success.

Hint 2

What do they do?

Front 3

Stock Options

Back 3

1. Right to buy a specified amount of company stock at a given price within a given time period.

2. Being offered more frequently to employees at all levels

3. Approximately 1/3 of all options got to the top five executives at a firm.

Hint 3

1. What options do employees have

2. Frequency to whom

3. Who gets priority?

Front 4

Employee stock ownership plans

Back 4

• Company-sponsored trust fund holds Shaws of stock for employees

• Usually covers all full time employees

• Employer pays for the shares of stock

• Employees receive stock shares (or value of stock) when they retire or leave the company.

Hint 4

4 options

Front 5

Stock options for employees.

Back 5

• Company gives employees the option to buy shares of its stock

• Can be granted to one, a few, or all employees

• Employees pay a set price to exercise the option

• Employees receive shares of stock when (and if) they exercise the option, usually during a set period.

Hint 5

4

Front 6

Team

Back 6

Group of people with certain skills who share a common purpose, approach, and performance goals

Front 7

Work teams

Back 7

Relatively permanent groups of employees with complementary skills who preform the day to day work of organizations.

Front 8

Five types of teams

Back 8

• self managed teams

• cross-functional teams

• virtual teams

• work teams

• problem-solving teams

Front 9

Self-managed Teams

Back 9

Teams that are empowered to decide how they complete their daily tasks.

Front 10

Cross-functional teams

Back 10

Teams that are made up of members from different functions or parts if a firm.

Front 11

Virtual teams

Back 11

Groups of geographically or organizationally separated coworkers who use technology to communicate and work together.

Front 12

Problem-solving teams

Back 12

These teams comprise knowledge workers who meet to solve specific problems then disband.

Front 13

Team size

Back 13

Under 12. Ideally 6-7

Front 14

Team level

Back 14

The teams average level of ability, experience, personality, and any other factors.

Front 15

Team diversity

Back 15

The teams differences of ability, experience, personality, and any other factors.

Hint 15

Opposite of team level

Front 16

What are the stages of team development?

Back 16

Forming

Storming

Norming

Performing

Adjourning

Hint 16

5

Front 17

Forming stage

Back 17

Orientation

Front 18

Storming stage

Back 18

Conflict, disagreement

Front 19

Norming Stage

Back 19

Establishment of order and cohesion

Front 20

Performing Stage

Back 20

Cooperation, problem solving.

Front 21

Adjourning stages

Back 21

Task completion

Front 22

Team cohesiveness and norms

Back 22

The extent to which team members feel attracted to the team and motivated to remain part if it.

Front 23

Team norm

Back 23

A standard of conduct shared by team members that guides their behaviour

Front 24

Cognitive conflict

Back 24

A disagreement that focuses on problem and issue related differences if opinion.

Front 25

Affective conflict

Back 25

As disagreement that focuses on individuals or personal issues.

Front 26

Process if communication

Back 26

Sender ➡ receiver: contex

Receiver ⬅ sender: noise

Hint 26

Channels

Front 27

Encoding a message includes what?

Back 27

Translating the meaning into understandable terms

Front 28

Low context cultures rely on what? Give examples of these countries.

Back 28

- explicit written and verbal messages

Canada, US, Switzerland, Germany, Austria

Front 29

High context cultures rely on what ?

Give examples of countries that are like this.

Back 29

Communication depends not only on the message but also on the center. Is nonverbal cues, past and present experiences, and personal relationships between the parties.

Japan, Latin America, India

Front 30

What are the basic forms of communication ?

Back 30

1. Oral

2. Written communication

3. Formal communication

5. Informal communication

6. Nonverbal communication

Front 31

Cynical listening

Back 31

Receiver of a message feels that the sender is trying to gain some advantage from the communication

Hint 31

Form of Oral Communication ( aka defensive)

Front 32

Offensive listening

Back 32

Receiver tries to catch the speaker in a mistake or contradiction

Hint 32

Oral Communication

Front 33

Polite listening

Back 33

Receiver listens mechanically to be polite rather than to communicate

Hint 33

Oral Communication

Front 34

Active listening

Back 34

Requires involvement with the information and empathy with the speakers situation

Hint 34

Oral Communication

Front 35

When is written communication more effective?

Back 35

Reflects it's audience the channel carrying the message and a suitable degree of formality.

Front 36

Characteristics of formal communication

Back 36

Flows within the chain if command

- Downward communication

- Upward communication

Open and honest communication is key

Front 37

Informal communication

Back 37

Grapevine: is an internal information channel that passes information from unofficial sources.

Hint 37

Gossip

Front 38

Nonverbal communication

Back 38

Gestures, posture, eye contact, tone and volume, dress & grooming

Front 39

External communication

Back 39

A meaningful exchange of information through messages sent between an organization and it major audiences .

Hint 39

CLUBRED