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25 Cards in this Set
- Front
- Back
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assertive |
taking care of both parties |
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passive |
other needs first |
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conflict types |
interpersonal, intra personal, Individual vs group |
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conflict sources |
information, different objectives, factors in the environment |
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conflict mngmnt style |
forcing, avoiding passive |
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XYZ |
X=behavior Y=consequences Z= feeling after |
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initiating conflict resolution steps |
maintain ownership using XYZ be persistent agree for change |
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modivation |
internal process leading to behavior to satisfy needs |
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performance formula |
ability, resources, motivation |
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content motivation theory |
identifying needs then providing |
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manifest needs theory |
achievement power affiliation |
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expectancy theory |
depends on how they think they're going to do |
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reinforcement theory |
Consequences for behavior to shape future behavior |
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Positive reinforcement, negative reinforcement and .... |
extinction |
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equity theory |
Inputs- how hard you work, how smart you are, Outputs- how much you make, relationships
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giving praise model |
tell the person what they did why its important stop and don't say anything encourage them to do it again |
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power |
Ability to influence someone's behavior
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politics |
gaining and using power/network of interactions of power |
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reciprocity |
favors for your own interest
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ethics |
moral standard of right and wrong |
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ethical politics |
individual and group benefit |
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unethical politics |
individual benefit, hurts group
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maslows hierarchy |
self actualization esteem social safety phycological |
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ERG theory |
growth relatedness existence |
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two theory |
Higher needs (existence
Lower needs (power |
