Terp10 Unit 11 - Enterprise Asset Management And Customer Service

Front 1

What is the organizational levels in Enterprise Asset Management?

Back 1

General Organization in Logistics
Client
Company Code
Plant

Location-based Organizatioin Units
Maint Plant
Location
Maint. Work Ctr

Planning-based Organization Units
Maint. Planning Plant
Maint Planner Groups

Front 2

Plant-specific planning is:

Back 2

Maintenance plant equals (=) planning plant. The maintenance requirements are planned in the same plant.

Front 3

Cross-plant planning is:

Back 3

Multiple maintenance plants are assigned to a planning plant.

Front 4

Work center is an organization unit. What are some examples? (4)

Back 4

1. Machine
2. Groups of machines
3. Person
4. Group of people

Front 5

What are the functions of work centers? (3)

Back 5

1. Costing
2. Scheduling
3. Capacity

Front 6

What are the four type of technical objects? (4)

Back 6

1. Functional locations
2. Equipment
3. Serial numbers
4. Bill of materials

Note: these are used as reference objects, except BOM

Front 7

Functional location represents:

Back 7

a hierarchical order structure for the Spatial (building), Technical (a machine), or functional (process-oriented)

Front 8

The corrective maintenance process involves the following steps: (5)

Back 8

1. Notification: Malfunction and requirements are detailed
2. Planning: orders are created w/ mat'l and tool requirements
3. Scheduling: Order undergoes check - Available Mat'l
4. Execution: task is performed on site
5. Completion: time confirmation, technical completion

Front 9

The maintenance order collects?

Back 9

Cost

Front 10

What are the different methods of creating a maintenance order? (5)

Back 10

1. Direct creation of order
2. Creation of order based on notification
3. Combination of maintenance notifications
4. Entry of order with subsequent activity report
5. Automatic generation for maintenance items

Front 11

Elements of a maintenance order are: (7)

Back 11

1. header data - order type,dates
2. object list - functional location, equipment, serial #
3. order operation - describe task
4. material list (component)
5. production resource/tools
6. settlement rule
7. cost (estimated/planned/actual)

Front 12

The notifications are assigned to maintenance by using:

Back 12

object list.

Front 13

The object list does not "control" the order - no adjustment of work to be performed. (T/F)

Back 13

True

Front 14

The material the you plan for the maintenance order will be:

Back 14

reserved in the warehouse.

Note: Goods issue appear in the document flow of the order.

Availability Check can be called up when components are assigned

Front 15

The effects of the order release are: (4)

Back 15

1. Reservation effective, can be wothdrawn
2. Papers can be printed
3. Confirmation possible
4. Goods movement possible

Front 16

Cost analysis in the maintenance order can be view in two ways: (2)

Back 16

1. At value category level (maintenance view) FI doc

2. At cost category view (Controlling view) CO doc

Front 17

You can only perform the following after releasing the maintenance order. (5)

Back 17

1. print shop papers
2. withdraw material
3. post goods receipts
4. enter time confirmations
5. complete task

Front 18

What are the two types of material withdrawal: (2)

Back 18

1. Planned withdrawal
2. Unplanned withdrawal

Note: material can be procured externally

Front 19

What are the ways to confirm time on a maintenance? (3)

Back 19

1. individual entry
2. collective entry
3. overall completion

Using CATS - cross application time sheet

Front 20

What is an easy confirmation tool for maintenance orders?

Back 20

Overall Completion Confirmation

Front 21

What is CNF status?

Back 21

Finally confirmed

Front 22

What is TECO status?

Back 22

Technically completed

Front 23

What is PCNF status?

Back 23

Partially confirmed

Front 24

Can you reverse TECO status?

Back 24

Yes - This allows you to modify the order, the status is REL.

Front 25

Historical maintenance orders are generated when completed order are?

Back 25

Archived and they form a basis for long-term analyses. They are transferred to order history.

Front 26

What report is available in SAP for material usage?

Back 26

Material Where-Used List

Front 27

When does the employee enter a Service Notification?

Back 27

When the customer calls. A service order is generated from the notification.

Front 28

Is an operation required for a service order?

Back 28

Yes - at least one operation is required.

Front 29

When does the order receive the status 'Released' and shop papers are printed?

Back 29

When the processor immediately puts the service order in process.

Front 30

The service order is structured as follows: (6)

Back 30

1. Header
2. Operations
3. Components
4. Cost Overview
5. Partnerx Overview
6. Object List

Front 31

What are the options for creating service orders? (6)

Back 31

1. Direct entry
2. From notification
3. Create for an existing notification
4. Combine notifications
5. Sales order
6. Automatically form maintenance

Front 32

The service order type controls?

Back 32

Whether the service order is revenue-bearing or not.

Front 33

What are the two options for service order release? (2)

Back 33

1. Put in Process
2. Release then save

Front 34

For the service order confirmatoin, what are the steps? (6)

Back 34

1. Working time (internal)
2. External services (goods recpt / Service Entry Sheet)
3. Activities (report,confirm text)
4. Material Posting
5. Object changes
6. Measure values / counter readings

Front 35

What are the organizational units in EAM? (4)

Back 35

1. Client
2. Maintenance Plant
3. Maintenance Work Center
4. Maintenance Planning Plant

Front 36

What is the purpose of Plant?

Back 36

Within Logistics, is one of the most important organizational levels.

Front 37

What is the purpose of Maintenance Plant?

Back 37

The Plant at which the operational systems of a company are installed.

Front 38

What is the purpose of a Maintenance Work Center? (3)

Back 38

1. Costing: Assign to the various cost objects the costs that were incurred by them.
2. Scheduling: Determine the sates when operations should be performed.
3. Capacity Planning: Capacity requirements for the operations in the orders are determined and compared with the available capacity defined in the work center.

Front 39

Maintenance work centers can be used for what four things? (4)

Back 39

1. Main work center in the master record for equipment or functional location.
2. Main work center is a maintenance item.
3. Main work center in a task list header.
4. Performing work center in the operations for an order.

Front 40

What resources can be assigned to work centers? (4)

Back 40

1. Machine
2. Group of machines
3. Person
4. People

Front 41

Work Centers contain what values/data? (4)

Back 41

1. Default values for task lists and orders.
2. Costing data
3. Scheduling data
4. Available capacity

Front 42

What is the purpose of Maintenance Planning Plant?

Back 42

Org. level in which maintenance requirements are planned.

Front 43

T/F – Maintenance planning plants can plan maintenance for more than one plant.

Back 43

True

Front 44

What resources can be assigned to work centers? (4)

Back 44

1. Machine
2. Group of machines
3. Person
4. People

Front 45

What are the four types of technical objects? (4)

Back 45

1. Functional Location
2. Equipment
3. Serial Numbers
4. Bills of Materials (BOM)

Front 46

T/F – Functional locations are network ordered structures that represent a technical system, building, or part thereof.

Back 46

False: It is hierarchal

Front 47

What are two differences between equipment and functional locations? (2)

Back 47

1. Equipment can be managed with inventory functions while functional locations cannot.
2. Functional locations are arranged hierarchically while equipment is not.

Front 48

Equipment and functional locations master data contain what four views? (4)

Back 48

1. General
2. Location
3. Organizational
4. Structure

Front 49

What is the purpose of distinguishing material as equipment? (4)

Back 49

1. It is maintained as an autonomous unit.
2. Usually require maintenance.
3. Can be installed at functional locations.
4. Can be linked with a material

Front 50

What two things does the Structure Indicator include? (2)

Back 50

1. Hierarchy Levels
2. Coding Template

Front 51

How does the structural indicator work? (2)

Back 51

1. Coding Template: Used to control which characters may be used for identification.
2. Hierarchy Levels: Used to define which level ends at which character and how many hierarchy levels the structure may contain.

Front 52

Do structural indicators apply to equipment?

Back 52

No: Serial Number does.

Front 53

What are three characteristics of Serial Numbers? (3)

Back 53

1. A number that is assigned to an individual material item in addition to its material number.
2. It allows you to perform inventory management on individual pieces of material.
3. The combination of material number and serial number is always unique

Front 54

What types of BOMs are there in EAM? (3)

Back 54

1. Material BOM
2. Equipment BOM
3. Functional Location BOM

Front 55

How are BOMs assigned to equipment?

Back 55

Create just one BOM and assign this to the technical objects.

Front 56

What are the steps in the corrective maintenance process? (5)

Back 56

1. Notification
2. Planning
3. Scheduling
4. Execution
5. Completion

Front 57

What are the components of a notification? (7)

Back 57

1. Order Header
2. Object list
3. Operations
4. Material list
5. Production Resources
6. Settlement Rule
7. Costs

Front 58

What are the differences between activities and tasks? (2)

Back 58

1. Activities performed are entered as maintenance notifications type “Activity Report” and assigned to the corresponding order.
2. Tasks are contained in the Order Operations that should be performed for the maintenance order and who performs them with what guidelines.

Front 59

Which objects can be added to a notification? (5)

Back 59

1. Assemblies
2. Equipment
3. Material with serial number
4. Functional Location
5. No object

Front 60

What are the elements of a maintenance order? (7)

Back 60

1. Order Header
2. Object list
3. Operations
4. Material list
5. Production Resources
6. Settlement Rule
7. Costs

Front 61

What is the maintenance order object list?

Back 61

It contains the objects to be processed (functional locations, equipment, assemblies, serial numbers) and is implemented if the same activity must be performed at multiple objects of the same type.

Front 62

What are the methods for creating maintenance orders? (5)

Back 62

1. Created Directly
2. Created for the maintenance notification by the person responsible.
3. Created when several maintenance notifications are combined into one or more objects.
4. Created when an activity report for an existing maintenance order is entered subsequently as a technical confirmation.
5. Created when a maintenance order is automatically generated from a maintenance item by the maintenance plan.

Front 63

When can goods be issued for a maintenance order?

Back 63

Once the order is released.

Front 64

How are non–stock items handled when an order is released?

Back 64

A good receipt is entered.

Front 65

What are the effects of order release? (4)

Back 65

1. Reservation becomes effective, can be withdrawn
2. Printing of Papers
3. Confirmation becomes possible
4. Goods movement becomes possible. The document flow allows a view of that.

Front 66

What is the difference between order release and put in process? (2)

Back 66

1. Order Release: Used to release the order without a printout (without saving automatically).
2. Put in Process: Shop papers can be printed and the order is released and saved at the same time.

Front 67

What needs to be confirmed in an order? (5)

Back 67

1. Individual Times
2. Collective Times
3. Activity Reports
4. Overall completion confirmation
5. Measurements

Front 68

How can confirmation occur? (4)

Back 68

1. Individual entry of times for each order operation.
2. Collective entry by direct entry or using an operation list.
3. Overall completion confirmation: times, activities, measurement values, and so on, on a collective screen.
4. Entry using the cross–application time sheet (CATS).

Front 69

What does TECO mean?

Back 69

Technical Completion

Front 70

What are three results of TECO? (3)

Back 70

1. Settlement rule created if it doesn’t exist.
2. Purchase requisitions deleted.
3. Open reservations closed.

Front 71

Is any further processing allowed after TECO?

Back 71

Yes. The order can still receive invoice receipts for materials delivered and consumed, or from delayed time confirmation.

Front 72

T/F – If the TECO status of an order is reversed you may recreate all material reservations and purchase requisitions.

Back 72

False

Front 73

Can an order be technically completed independently of its notification?

Back 73

Yes ?? NEED TO RESEARCH

Front 74

What can be used to determine the history of a notification and maintenance order’s documents?

Back 74

Action Log/Activity report

Front 75

What is the action log?

Back 75

It enables a user to track who has changed the data or status of which fields and when.

Front 76

How is EAM integrated with other SAP modules?

Back 76

As part of Product Lifecycle Management and has multiple integration points.

Front 77

What are the differences between the EAM and CS process flows? (2)

Back 77

1. CS can be revenue bearing
2. CS can have Resource–related billing: 1. Dynamic items 2. Billing Request 3. Billing Document.

Front 78

What are the two options for handling revenues with CS orders? (2)

Back 78

1. Revenues can be posted to the Service Order.
2. The difference between the revenues and costs can be charged to the Settlement Receiver of the Service Order during Settlement.

Front 79

A customer service order is created in SAP Customer Service. External operations for services are created for this order. What document is created when this customer service order is saved or released?

Back 79

A purchase requisition.

Front 80

A Functional Location is a multi–level, hierarchical structure, organized according to __________, ____________, and ____________ criteria.

Back 80

1. Spatial
2. Technical
3. Functional