Team Based Communications Texas Fall

Front 1

Example of social casual groups..

Back 1

Friends

Front 2

whats an example of a primary group?

Back 2

Family

Front 3

Never right or wrong answers just better or worse

Back 3

Decision-Making/problem Groups

Front 4

Always have a correct answer

Back 4

Option solving Groups

Front 5

What are the main differences between teams and groups?

Back 5

Team goals are..
1. clear/ specific
2. well-defined responsibilities
3. rules and expectations are clear
4. Coordination is somewhat clear for teams

Front 6

5 ways to enhance Team Effectiveness

Back 6

1. Clarify
2. Know strengths and weaknesses
3. Identify Barriers
4. Plan ahead
5. Evaluate when appropriate

Front 7

Why SHOULD we work in teams? 5 things...

Back 7

1. Information
2. Stimulation of creativity
3. Remembering what you discuss
4. More likely to be satisfied with decisions
5. Better understanding of self

Front 8

Why we SHOULDN'T work in team? 5 things...

Back 8

1. Social Loafing
2. Limiting time
3. Expert has the answer
4. Unmanageable conflict
5. Can water down ideas

Front 9

Defining Effectiveness

Back 9

Meeting expectations of key counter parts (customers, managers, other relationships AND Enacting a process that doesn't lead to burnout

Front 10

Very useful, no one thought to study teams like this then.
Measure small variables that make teams effective..

WHICH STUDY was this in 1928

Back 10

Hawthorne Studies

Front 11

In the 1970's through 1990s... people would just...

Back 11

Form a team when things were going bad

Front 12

QUESTION 1 What are the essential components of work teams. Primary

Back 12

-Interdependence
1. Role
2. Goal
3. Outcome

Front 13

Secondary..

Back 13

1. Common goal
2. same manager
3. Shared workplace
4. Small size
5. Members see selves as team stable membership

Front 14

Question 2
How can an organization support team effectiveness? 6 things

Back 14

1.Training
2. Staffing
3. Reward system
4. Facilities
5. Information system
6. Communication Technologies

Front 15

Question 3 FOR SURE ON TEST
What are the difference between types of work teams?
NAME the five kinds of work teams.. just name them.. and describe each if you want

Back 15

1. Management
2. Service
3. Production
4. Action and performing teams
5. Project/ Parallel

Front 16

Name this work team...
Perform specialized activities in time limited. More specifically Those that perform against an adversary

Back 16

ACTION TEAMS

Front 17

Name this work team.. Interact with customers most of the time. Communication skills have to be particular

Back 17

SERVICE TEAMS

Front 18

Name this work team...
team that works together once EX: on set of movie....

Back 18

Project team

Front 19

Name this work team...
Brought together to recommend an idea. (not always in the company)

Back 19

Advice teams

Front 20

Name this work team...
MAKES DECISIONS. They don't do what the company does most of the time.

Back 20

MANAGEMENT

Front 21

Name this work team...
Another company that works together with another company

Back 21

Parallel work team

Front 22

Name this work team...
Make things... What does this specific team risk and why?

Back 22

Production.
Burnout.. because of old age, or someone doing the same thing over and over and over and over.. mental breakdown or physical breakdown.

Front 23

Teams that recommend things would be also...

Back 23

Advice teams,

Front 24

Teams that run things...

Back 24

Management

Front 25

What is a downfall of advice teams?

Back 25

They can tell someone what to do but that other person doesn't have to enforce it or use their advice. It is also difficult telling someone constructive criticism in the right kind of way.

Front 26

Goal Setting... 4 benefits..

Back 26

1. direct attention and effort towards goal-relevent activities and away from goal-irrelevant activities.
2. Goals have an energizing function, both physically and
mentally.
3. Affect persistence
4. Affect action indirectly by leading to arousal, discovery, and use of strategies, both old and new.

Front 27

True or false. When it comes to goal setting you should be broad.

Back 27

FALSE!
DONT BE BROAD!!!!

Front 28

Fill in blank...
Teams should transform broad directives into ________ ___ _____

Back 28

Specific end goals

Front 29

How would you make this statement a more specific goal?
"communicate well with our clients."

Back 29

"Respond emails within 48 hours to all clients."

Front 30

Should proximal goals override the distal goal?
Explain...

Back 30

No never.Responding to emails within 48 hours is good but if you don't do it in a professional proper manner then it defeats the purpose all together.

Front 31

3 IMPORTANT SKILLS AND SKILL POTENTIAL.
(All good to have when applying for a job)

Back 31

1. Technical or functional expertise
2. Problem-solving/decision-making skills
3. Interpersonal skills

Front 32

Why value theories?

Back 32

They describe REPEATED patterns.

Front 33

"the universe expanded from an extremely dense, hot state and continues to expand theory."
what is this called?

Back 33

Explanatory

Front 34

"an online relationship will take more meetings to develop as well as a face-to-face relationship." What is this called?

Back 34

Predictive

Front 35

"Distance usually requires some sort of effort, so people tend to interact with those close to them." What is this called?

Back 35

Descriptive

Front 36

"People should use a medium with a richness that is appropriate for their message."
What is this called?

Back 36

Prescriptive

Front 37

Some theories can have more than one use. Ex: explanatory AND predictive.

Back 37

Multi-use Theories

Front 38

According to KARL POPPER, the definition of a good theory is...

Back 38

Testable and Falsifiable (is it feesable)
CLear and Precise (they can't be ambiguous)

Front 39

A good theory is also:

Back 39

Fruitful (useful in some way)
Broad (except for middle-range theories)

Front 40

Name This Theory
-Groups are dynamic, complex, goal-oriented systems
-They are flexible as a result of a multitude of variables
-Goals can be achieved in many different ways-
-There are uncertainties associated with different variables (entropy)
-There are input, process, and output variables.
-Groups can be synergistic

Back 40

Systems Theory

Front 41

Definition
Goals can be achieved in a lot of different ways.

Back 41

Equifinality

Front 42

Explain Social Exchange Theory
4 things

Back 42

1.Based on a system of rewards and costs

2.as long as rewards exceeds costs, a relationship remains attractive

3.Applies to interpersonal and group relationships

4.Applies to consumer decisions,personal action, ect..

Front 43

Explain Symbolic Convergence theory
3 things

Back 43

1. Identity forms in groups through shared fantasies (think of inside jokes, layered meanings)
2. Differentiation between what actually happens and what our memories are of a particular situation
3. Groups, like individuals have personalities based on experiences and stories.

Front 44

Explain Structuration Theory
5 things

Back 44

1. Action can change the structure itself
2. Structures shape our actions, and our actions shape our structures in an iterative cycle
3. Rules and resources (structure) will guide our behaviors (actions)
4. Our behaviors (actions) may necessitate a change in our rules and resources (structure)
5. When we join a new group, we use the rules we learned in previous groups to share our interactions

Front 45

Explain Functional Theory... Effective group problem solving and decision making are more likely to occur when: (3 things)

Back 45

1. Members attempt to satisfy task requirement
2. Members use communication to overcome constraints
3. Members take time to review their processes

Front 46

SPORTS TEAMS AS MODELS
Baseball

Back 46

Lowest amount of interdependence-pooled interdependence, sum of your values

Front 47

SPORTS TEAMS AS MODELS
Football

Back 47

sequential interdependence (you don't set up a lot of sequential interdependence in groups)

Front 48

SPORTS TEAMS AS MODELS
Basketball

Back 48

Reciprocal Interdependence-Interacting ALL THE TIME.

Front 49

Assembly Line Model

Back 49

-Individuals place their inputs in a controlled process to create outputs

-Work is repetitive

-Managers may like this model because it allows them to forecast easily.

Front 50

MOVIE SET MODEL

Back 50

-Small cohort of full-time members who surround themselves with part-time specialists

-Generally work on projects

-Bill gates has alluded to this model for creating software

Front 51

CHIEF PROGRAMMER MODEL

Back 51

-Requires a singular, skilled individual who is supported by a team of specialists

-Generally an expensive model because of the chief programmer's salary

Front 52

Stories capture attention through
5 things...

Back 52

1. Active Voice
2. Present Tense
3. Repition ( a story is repeated)
4. Vivid and concrete details (Avatar)
5. Unfurling of a plot (whats gonna happen next?!?)

Front 53

The truth in a story is shield from what? which makes it great...

Back 53

Testing and Debate

Front 54

People question two things when hearing a story:

Back 54

1. Internal/emotional consistency
2. Relevance to discussion

Front 55

We believe things because A caused B and B caused C...
what is this called?

Back 55

Causality

Front 56

Stories force you to focus on particular details or outcomes

Back 56

Blinders

Front 57

stories suspend normal conversations...
True or false

Back 57

True

Front 58

describe details in stories...

Back 58

"these are the only relevant pieces of information"

Front 59

Outcomes...

Back 59

These are the only possible things that can happen

Front 60

Shorthand methods...
say examples

Back 60

"the HP way"
"view from 30,000 feet"

Front 61

NETWORKS

A structure made up of a series of nodes and connection based on a variety of interdependencies
name the 4...

Back 61

1. Kinship
2. Friendship
3. Business relationship
4. Others

Front 62

NODES HAVE DIFFERENT CENTRALITIES... Know 2 for test.

Back 62

Degree (number of connections divided by the number of -1
Closeness ( on average how many connections does it take to get you to another node)

Front 63

DEGREE (nodes can have different centralities) Define it...

Back 63

Number of connections divided by the number of nodes - 1

Front 64

CLOSENESS (nodes can have different centralities) Define it

Back 64

On average how many connections does it take to get you to another node

Front 65

Network Analysis Helps us what?

Back 65

Uncover communication problems that are not easily discoverable on the micro level.

Front 66

Demonstrate Hidden connections
Can help cut through formal reporting procedures and show paths of influence. Useful in crisis

Back 66

Informal Networks

Front 67

3 types of networks

Displays who communicates with whom. Quality of connections is considered more valuable than amount of connections

Communication Network
Advice Network
Or
Trust Network

Back 67

Communication NEtwork

Front 68

3 types of Networks
Generally identifies the most knowledgeable people in a business setting.

C
A
or
T

Back 68

Advice network

Front 69

3 types of Networks
Identifies support connections and spread of political information. Based on personal relationships

C
A
or
T

Back 69

Trust network