Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
32 Cards in this Set
- Front
- Back
|
Passive Conspiracy
|
(look it up)
|
|
|
Factors of effectiveness
Name the teamwork factors |
Openness
Supportiveness Action Orientation Personal Style |
|
|
Factors of effectiveness
Team work factors Openness Explain it |
Considered most important factor.
There is some connection between openness and trust. |
|
|
Team work factors
Supportivness |
as opposed to defensiveness
|
|
|
Team work Factors
Action Orientation Know the two teams...and what do they do |
Helpless teams and entrenched teams- they don't take action.
|
|
|
Teamwork Factors
Personal Style |
Behavior is contagious- We like when people are similar to us. We don't have to change the way we act.
|
|
|
What are the two biggest deficiencies in work relationships
|
Giving and receiving feedback
|
|
|
We have a natural tendency towards what?
|
Defensiveness
|
|
|
2 types of feedback
|
1. Facilitators
2. Inhibitors |
|
|
2 types of feedback
Facilitators 3 things |
1. Foster a trusting climate
2. Help bring issues to the surface 3. Further the discussion |
|
|
2 Types of Feedback
Inhibitors 3 things... |
1. Lead to distrust
2. Make people defensive 3. Create awkward discussions |
|
|
Facilitating
4 things within it... |
Direct acknowledgment
Agreement about content Clarifying response expression of positive feeling |
|
|
Facilitating
"chris was helpful" |
Direct acknowledgement
|
|
|
Facilitating
"You are right. There was 100 people there." |
Agreement about content.
|
|
|
Facilitating
"Can you explain that part further?" |
Clarifying response
|
|
|
Facilitating
Smiling, warmth... |
Expression of positive feeling
|
|
|
Inhibiting
"im not changing" |
Impervious response
(LOOK UP MORE ONLINE!) |
|
|
Definition of Culture
|
Learned, taken-for-granted set of beliefs, values, and norms (and other things)
Culture embodies peoples responses to uncertainty and help to manage chaos. Its a natural outgrowth of social interaction Often expressed through forms such as artifacts and actions |
|
|
Examples of Organizational culture
name some and how they are |
Southwest Airlines- Open seating, free bags
Google- Chefs, dry cleaning, free food, babysitters |
|
|
Can members in an organization "create" a culture?
|
Yes
|
|
|
Characteristics of Culture
6 of them |
1. Collectively created and experienced
(we "agree on cultures. What happens to someone who agree? 2. Intertwined with emotion 3. Historically based 4. Symbolically defined- we express culture through artifacts, actions, signs, and symbols 5. Always changing. (culture incorporated our most recent experiences. It is also hard to define) 6. Fuzzy |
|
|
Consequences of Culture
|
Know for the exam. look up, listed in reading
|
|
|
Cultural differences
|
High context (pay attention to context) vs low context (words mean words-(USA)
High-Contact vs low contact- The USA-we don't kiss people on both cheeks or we don't stand SUPER CLOSE like some cultures Conversation Style- Some cultural interrupt each other Time- USA is lock time oriented. Dinner is at 6 |
|
|
Organization Culture
What makes it different than culture in genera;? |
1. Set of persons is easily definable which creates
2. Tangible agencies of change, which leads to.. 3. Attempts to manage it, because of... (southwest airlines says jokes to manage the culture. In an organization you can change cultures because its small but in large countries its tough. 4. Effect on production |
|
|
Conflict
What is a conflict 3 things |
1. Expressed struggle between
2. Two interdependent parties who 3. Perceive incompatible goals, scarce resources, and interference |
|
|
Conflict Types
3 of them |
1. Simple conflict
2. Psuedoconflict- a misunderstanding about people perceiving incompatible goals, scare resources, and interference. EX: kid 1- "make 6 bullet points, kid#2- NO! put a half of a dozen!" 3. Ego conflict- I want it my way. (have to be right) |
|
|
Cultures and conflict
(re look up this one) |
Individualist culture- Prefer aggressive styles of conflict management (linear approach)
(masculine) Low- context culture- Place more value on solving the task then managing relationships (feminine style) |
|
|
Prefers aggressive style of conflict management
which type of culture conflict is this? |
Individualistic culture
|
|
|
Conflict Management Skills
5 of them... |
1. Focus on shared interests
2. use objective criteria 3. No gunnysacking 4. Separate the people from the problems (don't attack person) 5. XYZ formula- |
|
|
Explain XYZ formula
|
When you do X in situation Y i feel Z
|
|
|
Explain Gunnysacking
|
Bring up old problems that aren't going on right now.
|
|
|
Conflict Resolution
(look up again) |
This was the conflict resolution styles that people have. it was just that chart. (Look it up on the slides)
|
