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33 Cards in this Set
- Front
- Back
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Biometric devices |
can identify a person by a retina scan or by mapping facial pattern |
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business case |
the reasons, or justification, for a proposal.
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case for action |
a summary of a project request and a specific recommendation. |
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computer resources committee |
a group with responsibility for evaluating systems requests to a group of key managers and users. |
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constraint |
a requirement or condition that the system must satisfy or an outcome that the system must achieve. |
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critical success factors |
a factor that must be achieved to fulfill the company's mission. |
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customer relationship management |
systems that integrate all customer-related events and transactions, including marketing, sales, and customer service activities. |
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discretionary projects |
Projects where management has a choice in implementing them. |
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economic feasibility |
costs for people, hardware, software, training, licenses, consulting, faculty, and the cost of not developing the system or postponing the project. |
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electronic product code |
technology that uses RFID tags to identify and monitor the movement of each individual product, from the factory floor to the retail checkout counter. |
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fishbone diagram |
an analysis tool that represents the possible causes of a problem as a graphical outline. |
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intangible benefits |
advantages that are difficult to measure in dollars but are important to the company. |
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intangible costs |
that are difficult to measure in dollars but are important to the company.
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Ishikawa diagram |
an analysis tool that represents the possible causes of a problem as a graphical outline. |
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just-in-time |
provides the right products at the right place at the right time |
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mission statement |
reflects the firm's vision, purpose, and values. |
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nondiscretionary projects |
projects where no choice exists. |
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operational feasibility |
difficult to measure with precision, must be studied very carefully. |
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Pareto chart |
a widely used tool for visualizing issues that need attention. |
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preliminary investigation |
study the systems request and recommend specific action. |
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project creep |
projects with very general scope definitions are at risk of expanding gradually, without specific authorization. |
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project scope |
defining the specific boundaries, or extent of the project |
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scatter diagram |
another problem-solving tool |
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schedule feasibility |
means that a project can be implemented in an acceptable time frame. |
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strategic planning |
the process of identifying long-term organizational goals, strategies, and resources. |
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SWOT analysis |
can focus on specific product or project, an operating division, the entire company, or the mission statement itself. |
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systems request |
a formal way of asking for IT support |
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systems review committee |
a group with responsibility for evaluating systems requests to a group of key managers and users. |
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tangible benefits |
benefits that can be measured in dollars. |
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tangible costs |
can be measured in dollars |
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technical feasibility |
refers to the technical resources needed to develop, purchase, install, or operate the system. |
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total cost of ownership |
includes ongoing support and maintenance costs, as well as acquisition costs. |
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XY chart |
another problem-solving tool |
