Swrk 4010 Group And Org Final

Front 1

what is a formative evaluation?

Back 1

assess the adequacy or amount of effort directed at solving a client system's prob and gathering data during actual interview. ex: instructor/ course eval

Front 2

what is a summative evaluation?

Back 2

test taken at end to measure outcome

Front 3

baseline studies are important for what?

Back 3

assessing the progress of some helping relationships

Front 4

what are the three core basic components of being an effective social worker?

Back 4

-self-knowledge
-building a productive helping relationship (w clients)
-mastering (and understanding) the problem-solving process

Front 5

two elements of the jahori window include:

Back 5

data known to self
data known to others

Front 6

the interact speaker's SMART principles stood for what?

Back 6

S-stay one step ahead
M-move one step at a time
A-always make it safer
R-refocus attention
T-together with TLC (we're in this together)

Front 7

two major parts to agencies:

Back 7

cultivating human capital (employees) and organizing tasks and work.

Front 8

The mission statement =

Back 8

the reason for being

Front 9

when starting a social agency, what do you start with?

Back 9

mission statement

Front 10

where do tiers start on an org chart?

Back 10

below the board of directors

Front 11

what are line positions in an org chart?

Back 11

attached to people in chain of command

Front 12

what is not included in line staff?

Back 12

support staff-- those are staff positions

Front 13

taller/ more hierarchical organizations have what characteristics? 4

Back 13

-lack ability to communicate
-lack ability to handle changes
-can't be flexible
-not good at adapting

Front 14

flatter organizations have what characteristics? (2)

Back 14

-better with communication and cooperation
-less effective due to ambiguity

Front 15

what are the 3 basic kinds of organizations?

Back 15

public orgs, private non-profit (501C3), private for-profit

Front 16

what are characteristics of public organizations? (4)

Back 16

-gov pays for taxes
-some private supports
-most swrkrs work in these
-tax designated agencies?

Front 17

examples of public organizations (2):

Back 17

-DHS (state level)
-KCMH

Front 18

What are 4 characteristics of private non-profit (501C3) organizations?

Back 18

-more control
-more autonomy
-freedom to choose and decide demographics
-struggle with $ --dont get benefits like other 2.

Front 19

what are 5 characteristics if private for-profit organizations?

Back 19

-health services
-exist to make money, not provide good service
-cooperative environemnt
-have share holders
-health and human services are growing here--make lots of $$

Front 20

what unexpected facilities can be for-profit?

Back 20

prisons

Front 21

what kind of agency has less financial burdens than the other two? why?

Back 21

public orgs have less burden because their income comes from taxes (gov), so they dont have to spend lots of time fundraising and worrying about money---stability.

Front 22

in outcome oriented services, in what sequence should the agency begin? what characteristic should this sequence have? why?

Back 22

mission, goals, range of services, target population. they should all be integrated though, because disconnect impairs orgs

Front 23

in planning a social organization, what comprises resources?

Back 23

the budget --income/expenses

Front 24

in planning a social organization, what comes after resources?

Back 24

interpersonal processes

Front 25

mission statement must state the:

Back 25

reason for being / overarching goals

Front 26

structure of an organization refers to what? (2)

Back 26

-formal policy
-specific tasks

Front 27

process of an organization refers to what?

Back 27

interpersonal communication relationships

Front 28

in the structure of an organization, what 3 of the elements that are part of this?

Back 28

-who's hired
-how they're organized
-who oversees them

Front 29

what are the stages/phases of problem solving practice?

Back 29

E-exploration/ Engagement
A-assessment
G-goal setting
P-planning
I-implementation
E-evaluation

Front 30

what is the exploration/engagement stage?

Back 30

entry into the service delivery system.

Front 31

what is the purpose of the exploration/engagement stage?

Back 31

gather rapport/data/info -- all you want to know about socio-demographic data

Front 32

what is the tool used in the exploration/engagement stage?

Back 32

Intake - all i want to know about socio-demographic data

Front 33

what is the process issue in the exploration/engagement stage?

Back 33

relationship rapport

Front 34

what does the swrkr need to do during the exploration/engagement stage? (3)

Back 34

-empathetic/good listening
-build trust and hope
-nonjudgemental

Front 35

what happens during the assessment stage?

Back 35

determine needs, what problems are ; PROCESS the data from previous stage.

Front 36

what is the goal of the assessment stage? (3)

Back 36

to understand, have insight; get conceptual framework for understanding

Front 37

what is the tool used in the assessment stage?

Back 37

biopsychosocial assessment

Front 38

what are 3 requirements of the assessment stage?

Back 38

-practice should be assessment based
-use knowledge base to draw on to understand ppl
-use person-in-environment approach -- always looking at the broader social and env context

Front 39

What happens during the goal setting stage?

Back 39

settinig individualized, assessment-based goals

Front 40

what is the tool used during the goal setting stage?

Back 40

service contract

Front 41

the service contract used in the goal setting stage needs to be (3)

Back 41

-written
-specific
-measurable

Front 42

during the goal setting stage, the client-swrkr relationship should be: (4)

Back 42

a partnership
lateral
mutual
recipricocity

Front 43

what happens during the planning stage?

Back 43

Map of our intervention (A--->B)

Front 44

what happens during the implementation stage?

Back 44

DOING--the task action

Front 45

what happens during the evaluation stage?(4)

Back 45

-summarize
-discuss gains
-gather info
-outcomes

Front 46

what are the key social work roles for problem solving in generalist practice? (5)

Back 46

-counselor
-educator
-advocate
-broker
-mediator

Front 47

what are 7 things you do when playing the role of a counselor?

Back 47

-seeing a person/fam/group
-setting goals
-talking, discussing life probs
-listening
-giving feedback
-support
-homework, practice activities

Front 48

what are 4 roles of a broker?

Back 48

-like to services/resources
-have community knowledge on agencies and services
-assessment
-referrals - I&R

Front 49

what are 2 characteristics of brokers?

Back 49

-the heart of being a case manager
-old role

Front 50

when playing the role of the educator, what are 4 things you do?

Back 50

-provide info/knowledge
-empowering
-teaching skills
-micro-macro...

Front 51

when playing the role of the advocate, what are 5 things you do?

Back 51

-fight for client's rights
-adversarial/opposing relationship with agency/org/etc
-in a win-lose situation
-case advocacy--for an entity/party
-cause advocacy--for a cause

Front 52

what is case advocacy?

Back 52

advocacy for an entity/party

Front 53

what is cause advocacy?

Back 53

advocacy for a cause. ex: homeless policy in kzoo

Front 54

when playing the role of the mediator, what are 4 things you do?

Back 54

-with a conflict, you have the role to resolve the conflict (ex: agency refusing services to client) help find a common ground
-neutral position
-good de-escalation skills
-aim for a win-win situation

Front 55

what is the essential job in being a mediator?

Back 55

conflict resolution

Front 56

what is the principle of least contest? when should this especially be adopted?

Back 56

only act as an advocate when you need to. you don't favor high contest/high conflict approaches if you can help it. especially be adopted when an advocate