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20 Cards in this Set
- Front
- Back
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Leading |
Focuses on establishing direction, aligning employees based on the direction, and motivating and inspiring employees to succeed. |
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Managing |
Focuses on short term results. Involves planning and budgeting. |
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Four parts of successful delegation |
Responsibility, Authority, Instruction and Accountability |
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First line supervisors |
Most vital to an organizations success. |
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Mission statement |
A clear, succinct of an ideal future. Also describes what an organization wants to do |
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Effective supervisors |
Are willing and able to redesign jobs to make them more interesting and challenging Redesign gives he employee and opportunity to help define the tasks and expectations of the job. |
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Subordinates |
Given anonymity, will be more valid and realistic descriptions of your leadership behavior. |
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Role and reputation |
Role is 1st and reputation is 2nd |
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SMART |
Specific, measurable, attainable, relevant , timely |
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Verbal communication |
80% of a supervisors day is spent on verbal communication |
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Listening |
A key component of effective communication |
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Paralanguage |
Type of communication how something is said rather than what is said |
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Delegation |
Allows employees to take on responsibilities outside their regular work duties. |
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Mentor |
Acts as a role model and provides opportunities for personal and professional growth |
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Trends |
Can be identified by looking at accidents that have occurred over a period of time. |
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4 parts to delegation |
Responsibility authority instruction accountability |
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Frances hasselbein |
People want to be a part of something that makes a difference |
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Model ethical behavior |
Know the rules, walk the talk, teach the way, hold the line |
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Strategic planning |
Involves setting priorities in relation to the organizations vision. |
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Coaching |
Interacting with team members by having regular and frequent conversations about performance |
