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18 Cards in this Set
- Front
- Back
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The process by which people send and receive information.
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communication
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Anything that can distort a message by interfering with the communication process
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noise
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The way the receiver of a message responds or fails to respond to the message
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feedback
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Hearing what the speaker is saying, seeking to understand the facts and feelings the speaker is trying to convey, and stating what you understand that message to be.
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active listening
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A conclusion drawn from the facts available
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inference
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The ways people see and interpret reality
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perceptions
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Negative conclusions about a category of people based on stereotypes.
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prejudice
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A message that consists of words
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verbal message
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A message conveyed without using words
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nonverbal message
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Organizational communication in which a message is sent to someone at a lower level
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downward communication
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Organizational communication in which a message is sent to someone at a higher level.
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upward communication
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Organizational communication in which a message is sent to a person at the same level.
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lateral communication
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Organizational communication that is work-related and follows the lines of the organization chart.
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formal communication
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Organizational communication that is directed toward individual needs and interests and does not necessarily follow formal lines of communication.
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informal communication
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The path along which informal communication travels.
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grapevine
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Brain registers sounds
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Hearing
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Paying attention to what is being said and trying to understand the full message
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Listening
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Explanations, sometimes unfounded, for what is going on around us
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Rumors
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