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12 Cards in this Set
- Front
- Back
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Guidlines for communication & interviewing
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Appropriate introduction
Explanation of interview Preliminary acquaintance Ensure privacy & confidentiality |
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Nonverbal Communication:
Paralanguage |
Pitch; Pause; Intonation; Rate/Volume; Stress
Pick Peter In RaceS |
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Components of Effective Communication
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Touch; Phys proximity; Environment; Listening; Visual cues & eye contact; Tone of voice; Pace of speech; body language
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Strategies for Managing conflict
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Understand parents' perspective; Determine common goal & stay focused on it; Seek win-win solutions; Listen actively; Express your feelings; Avoid blaming; Summarize decision
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Approaches to Facilitate Interactions w/ Children
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Play; Storytelling; Explaining procedures & treatments; Enhance child's self-esteem; Involve child in communication w/ others
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Principles of communication
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Developmentally appropriate; Eye level w/ child; Approach child gently & quietly; Always be truthful; Give appropriate choices; No analogies/metaphors; Clear & positive instructions; No medical jargon; Avoid "scary" words; Give older child talking time w/o parents
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Infants:
Developmentally Appropriate communication |
Nonverbal
Crying as communication: note types of cries |
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Early Childhood:
Developmentally Appropriate communication |
Focus on child in your communication
Explain what, how, & why Use recognizable words Be consistent: don't smile when doing painful things |
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School-age:
Developmentally Appropriate communication |
Want explanations & "why"
Concern about body integrity Reassurance needed |
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Adolescent:
Developmentally Appropriate communication |
Be hones
Be aware of privacy needs Think about developmental regression Realize importance of peers |
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Examining the child
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Not usually head-to-toe
Foster Trust w/ parents/child Allow max prep of child |
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Preparation of Child for Assessment
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Find child's perceptionof painful procedures
Cooperation usually enhanced w/ parent's presence Age-appropriate techniques |
