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61 Cards in this Set
- Front
- Back
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Describe "The Whole Person" in the context of generalist Human Service Practice |
The many components of a person, such as psychological, social, physical, financial and vocational that comprise the total individual. |
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Define the concept of problems in the context of generalist human service practice |
Situations, Events or conditions that are troublesome for the client |
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Identify the 2 components of problems - in living from a human service perspective |
Developmental and situational problems |
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Explain the difference between developmental and situational problems |
Situational problems are difficulties individuals experience that occur without any predictability and may result in both short term and long term problems Developmental problems are |
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Describe Abraham Maslow's hierarchy of needs and how it relates to problems in human service practice. |
Self Actualization Esteem Needs Social Needs Safety Needs Physiological Needs |
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Describe the concept of wellness. |
A way of life oriented toward optimal health and well being in which body mind and spirit are integrated by the individual to live life more fully within the human and natural community |
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Define client strengths and how strengths of clients are related to human service practice |
The positive characteristics, abilities and experiences of the client. This information paired with an identification of problems they are experiencing provides the helper with the information that can help the client grow and change |
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List examples of clients as individuals small and larger groups. |
guidance & psychoeducational groups, AA, divorced, adult offenders, Overeaters, HIV/Aids Individuals =
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Define Involuntary Clients |
Individuals who do not freely choose the services they are receiving |
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Define reluctant clients |
Clients with a hesitancy to seek help |
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List 3 reasons for client dissatisfaction with services provided |
1. When the client wants material assistance from the helper but the helper wants to focus on personal and interpersonal problems 2. Receiving unwanted help and advice 3. When there is a lack of clarity about the problem and what the intervention will be to resolve it |
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Describe motivations for choosing a helping profession |
To help others, contribute to another's growth, self-exploration, discover more about self, exert control, good in administration and organization, positive role models, inspired by help from others |
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Define inadvertent services |
When you enter the human services system as part of a larger group that is targeted for services. |
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Identify 5 barriers to seeking help |
1. 2. 3. 4. 5.
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Define values |
They are the criteria by which human services helpers and clients make choices. They give direction in our behavior. |
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Describe the following values in the context of human Services acceptance tolerance individuality self determination confidentiality ` |
Acceptance: the ability of the helper to be receptive to another person regardless of dress or behavior Tolerance: The ability to be patient and fair to each client, not judging, blaming or punishing Individuality: is expressed in the qualities or characteristics that make each person unique Self-determination: helper allows client to make up their own minds regarding a decision to be made or an action to be taken. Confidentiality: Helpers assurance to client that the helper will not discuss their cases with other people. |
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List and describe 5 characteristics of effective helpers |
Acceptance: maintain goodwill and refrain from judging Tolerance: Be patient and fair Individuality: Respect differences, avoid stereotypes Self Determination: Help clients make decisions Confidentiality: Will not disclose client information
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Give examples of the following nonprofessional helpers and describe how they differ from human service professionals: Community, caretakers, natural helpers, self-help groups, voluneers |
Community Caretakers = police/clergy provide essential community service Natural helpers = Hair dressers and bartenders Self Help groups = laypeople from all walks of life who come together to create a mutual support system to meet their own needs Volunteers = give their time and talents free of charge, have a sense of social responsibility |
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List and describe the 6 roles of the generalist human service professional in providing direct services |
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List and describe the 6 roles of the generalist human service professional in providing direct services. |
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List and describe the 7 roles of the generalist human service professional in working with the community. |
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Identify the cornerstone of helping or the medium through which help is offered |
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Describe how the helping relationship is different from other kinds of relationships |
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Identify the stages of the helping process. |
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Identify the foundation for all interpersonal relationships.
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Define effective communication |
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Explain the importance of understanding non verbal communication. |
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Describe the cognitive and affective components of verbal messages. |
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Describe Egan's five behavioral guidelines for helpers to let their clients know that they are physically attending and attentively involved (soler) |
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Describe Ivey, Ivey & Zalaquetts 4 dimensions of attending behavior for helpers |
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Describe the difference between open and closed questions. |
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Describe the need for human service professionals to use a multicultural approach |
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Explain the difference between reluctant and resistant clients |
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Identify 2 different meanings of silence in the helping process |
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Identify the steps of crisis intervention |
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Identify and describe 2 different types of crisis |
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Describe resolution-focused brief therapy |
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Describe resources for agencies |
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Describe what is contained in an agency's written mission |
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Describe revenue in relation to resources for agencies and how it differs for governmental or voluntary not for profit organizations |
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Describe the referral process and what human service professionals need to know in order to make effective use of community services |
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Identify 4 functions of paperwork in human services |
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Describe encapsulation |
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Define burnout and vicarious trauma |
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Identify 4 reasons for professional development |
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Define Community organizing |
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Define empowerment |
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Define the principles of Autonomy Nonmaleficence Beneficence Justice Fidelity Veracity
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Describe the impact of tarasoff v. regents of the university of california on human service practice |
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Describe the purpose and limitations of a code of ethics |
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Identify to whom a particular code of ethics applies |
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Describe the connection between codes of ethics and laws |
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Describe the ethical implications of increased use of technology in human services |
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Describe the difference between confidentiality and privileged communication |
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Describe relative confidentiality |
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Define informed consent |
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Describe a professional disclosure statement |
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Explain the importance of considering territory in lives and behaviors of clients |
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Describe the concept of personal space and how it differs at times |
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Describe the concept of crowding in both physical and emotional terms |
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Identify and describe the 4 sources of diversity |
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