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8 Cards in this Set
- Front
- Back
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Nonassertive |
Giving up what one is entitled to, one's rights, in order not to upset another person |
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Aggressive |
Acting in a way to get what one is entitled to, one's rights, but at the expense of someone else's rights |
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Assertive |
Acting in a way to get what one is entitled to, one's rights, but not at the expense of someone else's rights |
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DESC form |
A formula for verbally expressing assertiveness consisting of a description of the situation, expression of feelings, specification of preferred change, and consequences of whether or not a change is made |
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Active listening |
Paraphrasing the speaker's words and feelings, also called reflective listening |
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Reflective listening |
Paraphrasing the speaker's words and feelings; also called active listening |
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Emotional intelligence |
Perceiving feelings, using them appropriately, and managing emotions |
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A,B,C lists |
A time management technique in which tasks are prioritized |
