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30 Cards in this Set
- Front
- Back
EXTERNAL FRAMEWORK IMPACTING ORGANIZATIONS |
1. Economic positive:(growth, more jobs, pay increases) Negative: (layoffs, wage freeze) 2. Societal (demographic changes, crime rate..) 3. Technological ( employee self serve, managerial self serve) 4. Political (federal,provincial laws/regulations) 5. Demographics 6. Labour market stats and trends |
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HR |
department/function and the acts performed by that group |
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Human resources management |
Management of HR resources by managers within the framework set out by HR |
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Human capital management |
Strategy of attracting, retaining, and leveraging the skills and knowledge of the workforce |
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Operational effectiveness |
Perform similar activities better than competitors -short term -reactive HR -fire fighting |
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Strategic planning |
Perform different activities than competitors -long term -proactive value driven -actively integrate HR into corporate strategy |
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Strategic HRM |
A set of distinct but interrelated practices, policies and philosophies whose goal is to enable the achievement of the organizational strategy |
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HR professionals must fill the roles of? |
1. Strategic partner (Strategic HRM) 2. Change agent (Management of transformation and change) 3. Manage employee contribution 4. Admin expert (Management of administration) |
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Governance |
Internal system encompassing: Policies, processess and people which serves the needs of shareholders and stakeholders. Directs and controls management activities. Relies on external marketplace commitment and legislation plus a health board culture which safe guards policies and processess |
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Flow of governance |
Owner/stakeholder - board of governors - CEO - executive managers - managers - workers (Each level should inherit values and direction from the level above it) |
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Vision |
Goals and aspirations. Stays the same even when strategy changes. |
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Mission |
Purpose and objectives. Explains why you exist as a business. |
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Values |
Describes how the organization will value it's customers, suppliers and internal community. |
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Goals |
Purpose toward which an endeavour is directed. |
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Objectives |
Something that one's efforts or actions are intended to attain or accomplish. (Must be S.M.A.R.T (specific, measurable, attainable, realistic and timely)). |
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Organizations must do this using the governance principles as a foundation |
1. Create strategic plan 2. Create tactical plan to activate the strategy 3. Develop measurable goals to tactical plan 4. Create a budget that supports tactical plan 5. Periodically measure results 6. Revise tactical plan as needed 7. Adjust strategic plan as needed |
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Management rights |
Core rights - (determine the organization's mission, budget, strategy) Operational rights (direct, hire and fire). |
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HR role in supporting governance |
The role of HR is to establish a framework within which managers manage - the HRM framework We have job and position descriptions, policies and procedures based on governance and legislation. Begin by establishing a framework for managing HR and then extends to monitoring and coaching. |
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Human resources plan |
Describes the number of individuals required and the skills and experience needed for an organization to function properly -ensures hrm issues are being addressed -creates accountabilities, resource requirements and time frames for the various initiatives that hr and the org will be undertaking -framework for the org to reach strategic objectives |
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Competencies |
Categories that are defined by a mix of knowledge, skills and abilities (influencing others, problem solving, strategic thinking) |
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Skills |
Are learned mental or physical activities that can be measured in terms of performance (typing, interviewing, driving) |
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General core competency model |
All employees should have the following: 1. Flexibility 2. Ability to cope with stress 3. Customer focus 4. Ability to work in teams/cooperative 5. Open-mindedness/ creativity |
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Tacit knowledge |
Knowledge that is difficult to be transferred to another person by means of writing it down or verbalizing it. It is gained by experience. |
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Explicit knowledge |
Knowledge that can be articulated, codified, and stored in certain media. It can be readily transferred to others. Example: encyclopedia |
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5 HR core competencies |
1. Strategic contribution (50%) culture management, fast change, involvement in business decision making, leveraging customer information to create unified and customer focused organizations. 2. Personal credibility - have good relationships with people inside and outside the org. 3. HR delivery - staffing, development, org structure, hrm measurement, legal compliance, performance management. 4. Business knowledge 5. HRM technology |
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Model of excellence |
Based on HRM competencies Must be aligned with corporate culture, strategy, and employees |
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4 elements of hrm |
1. Use of planning 2. Design and management of personnel systems based on on employment policy and manpower strategy 3. Matching hrm activities and policies to business strategy 4. Seeing employees as a strategic resource for achieving competitive advantage |
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The 4 HRM programs that link process to strategy and focus on long term goals |
1. Talent management 2. Leadership development 3. Organizational performance 4. Succession planning |
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4 ways HR practices can affect corporate strategy |
1. Vertical linkage: individual performance contributes to strategic objectives. Policies and strategy-individual behaviour-team performance-company performance 2. Horizontal linkage: process and practices create an environment and culture that is conducive of success. HR processes-creative and cohesive environment and culture-impacts all employees 3. Temporal linkage: maintain a long term strategic perspective that focuses on broader issues regarding the direction of the company. Organizations core competencies-future state. |
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HR GOALS |
Short term: Set objectives linked to business strategy. Create performance metrics Review performance aligned with business goals. Provide short-term training to support delivery of short term goals. Long term goals: Develop leadership team that can deliver strategy over the next decade. Transform skills of workforce to prepare for the long term. Create organizational structure and value set that will underpin long term success. |