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29 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Mission
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one person,one cup , one neighborhood at a time
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one
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L-A-T-T-E
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listen ,apologize and ask,Take action to make right,Thank,Ensure Satisfaction
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Listen apologize take action to make right thank ensure satisfaction
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Shots and Pumps hot drinks
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Short 1/2 Tall 1/3 Grande 2/4 Venti 2/5
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remember grande and venti 2 shots and short and Tall 1 shots
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Cold Drinks shots and pumps
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Venti Cold 3/6 Tall 1/3 Grande 2/4
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remember cold venti has one extra pump
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Pike , Dark, Decaf Pike Scooper
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Use Black Scoop
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Black
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Blonde Roast Scoop
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Green Scoop
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Green
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Full Batch
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4 Level Scoops
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4
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1/4 Quarter batch
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1 Scoop
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1/4 means 1
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1/2 Batch
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2 scoops
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1/2 means 2
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Weekly hours for decaf pike
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12pm
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stores times vary
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Weekly hours for Blond
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2pm
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hours vary
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Short 8.oz
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Shot :1 Pumps :2
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hot cup only comes in short size
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Tall 12 oz.
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shot:1 pumps:3
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hot cup/ cold
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Grande 16 oz.
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Shot:2 pump:4
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hot cup/cold pumps same
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Venti 20 oz.
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shot:2 pump:5
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hot cup
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Venti 24 oz Cold
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shot:3 pump:6
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cold cup
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Trenta Cold 31 oz
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pump: 7
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cold cup is bigger then trenta hot cup
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Warming milk Latte
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9 seconds
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cappicino
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Cappicino Warming milk
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5 seconds
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Bar Basics
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Pour Syrup Before expresso shots are finished and milk should be finished before expresso shots
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Milk
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pour, aerate milk,steam,sanitize wand after each press
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Temperatures For Milk
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Adults 150-170 kids 130
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Expresso Shot Time
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18-23 seconds
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18-23
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Trenta Cold
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26 oz
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Trenta Hot Size
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20 ounce
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Main System Areas Cash Register
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Order Menu-Allows you to ring in ,modify,view,or delete items for order. Tender Menu-Highlight totals due for order and allows you to tender the transaction. Functions Menu-Controls Specific Functions related to recent orders, cash management,and reports management
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Category Menus
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Misc, Beans,RtD&E, FOOD, Drink builder
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Ticket Window
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Displays quantity and items being purchased
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Ticket Functions
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Details the order subtotal
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