Spotify Faq's

Front 1

Spotify says I'm in offline mode

Back 1

If you have internet connection the problem is probably an update error or firewalls blocking spotify

Front 2

I have forgotten a user name or password

Back 2

You can request a reset token as long as you remember your email or username

Front 3

I used Gracenote to change info in my local file. Can I undo this?

Back 3

Right click the file and choose "undo gracenote changes"

Front 4

How much music can I play with Spotify open?

Back 4

20 hours of listening time plus 5 hours will be added each week after the first week storing a maximum of 20 hours

Front 5

Can I still buy a daypass?

Back 5

No

Front 6

Why does Spotify automatically publish my playlists on my profile page?

Back 6

To save time. If you wish to manually publish playlists click you name in the "people" list, select edit, uncheck "automatically publish new playlists I create"

Front 7

My credit card gets declined when I try to pay but my details are correct

Back 7

Two things. Your card must be open for e-commerce and your card must be registered in the same country you are trying to subscribe in.

Front 8

How do I get Spotify?

Back 8

Find a Spotify premium user with remaining invitations to Spotify Free or sign up for Spotify premium at any time

Front 9

How much information does Spotify store about my local files and what do you do with them?

Back 9

We collect data on the files you import and play for top list purposes, statistics and to link tracks to our database for better sharing. As we state in our privacy policy, we won’t share an individuals information regarding imported files to 3rd parties.

Front 10

What are local files?

Back 10

Local files are your music files on your computer

Front 11

How do I import my Facebook friends?

Back 11

Connect to your Facebook account within Spotify

Front 12

Spotify says "streaming limit reached"

Back 12

You have reached your Spotify open streaming limit. Sign up for Spotify Premium to get unlimited streaming.