Sports Midterm Chapter 10: Communication

Front 1

• Encode

Back 1

o Translate thoughts into a message

Front 2

• Decode

Back 2

o Receiver interprets the message

Front 3

• Verbal Communication

Back 3

o Make sure person receives message clearly
o Be clear, direct, consistent
o Be specific
o Own your communication
 Use the words “I” and “my”
 If you use “we” in certain situations, sounds like you’re disowning your words
o Articulate very clearly, without any possible double meaning

Front 4

• Nonverbal communication

Back 4

o Can be equally powerful
o Not verbalized
o Can be very difficult to interpret at times
o As much as 50-70% of human communication is nonverbal
o Examples
 Physical appearance, posture, gestures, posture, touching, facial expression, voice characteristics

Front 5

• Proxemics

Back 5

o The study of how people communicate by the way they use space

Front 6

• Active listening

Back 6

o Attending to speaker’s comments and ideas
o Giving them feedback and complete attention
o Concerned with what the speaker is saying

Front 7

• Supportive listening

Back 7

o Being with the speaker
o Valuing the person’s comments

Front 8

• Aware listening

Back 8

o Different people might react differently, different interpretations
o Need to be very flexible, alert to barriers or breakdowns in communication

Front 9

• Arrogant listeners

Back 9

o Think they’re more important than the speaker

Front 10

• Reflective listening

Back 10

o Demonstrates that you’re with the speaker, and you hear what they’re saying
o Asking why can cause defensiveness
o Clarifying what the speaker has said, make sure you understand
o Encouraging: nonverbal/verbal; be sincere
o Paraphrasing: this is where you figure out if the athlete understands their message
 Have the athlete explain their thoughts
o Reflecting
o Understanding
 The use of empathy
o Summarizing
 Can use at the beginning or end of conversation
 Can use as a transition to a new topic
 Ask questions to get more info

Front 11

• Confrontation

Back 11

• The face to face discussion among people in a state of conflict
• Requirements:
o Constructive
 Cannot attack athlete’s personality
 Think before you speak
 Do not jump to conclusions

Front 12

• Sandwich approach

Back 12

o Positive statement, future-oriented instructions, a compliment
o Nice try, Marty; next time keep your eye on the ball; your ass looks great in them jeans

Front 13

Coach-athlete relationship

Back 13

• Closeness
o The emotional tone that coaches and athletes experience and express in describing their relationship
• Co-orientation
o Occurs when relationship members have established a common frame of reference, namely shared goals, values, and expectations
• Complementarity
o The type of interactions in which the coach and athlete are engaged