Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
15 Cards in this Set
- Front
- Back
|
Theory X
|
workers thought to be lazy, lacking in ability and motivation, they need to/want to be told what to do
|
|
|
Theory Y
|
Workers enjoy their work but they desire responsability and independence, they are self motivated and self directed, need less direct control
|
|
|
Theory Z
|
revolves around the need for trust, loyalty, openness, and positive relationships between mgmt and workers who have the best interest of the organization at heart.
|
|
|
Theory
|
is accepted principles devised to analyze predict, or explain the nature of behavior of a specified set of phenomena.
|
|
|
quality circles
|
productive performance of the workforce is best when it comes from within rather then being imposed on by the outside.
|
|
|
TQM
|
the customer is always right concept. involves educated, motivated and caring employees/workers whose goal is quality.
|
|
|
MBO
|
is a popular method of viewing the planning process. work in a collegial fashion and establish agreed upon objectives
|
|
|
Maslow's Hierarchy of Needs theory
|
five different needs in the order of importance are. basic safety and physiologica needs, security or safety needs, social needs, self esteem needs, self actualization needs
|
|
|
physiological needs
|
food, shelter, warmth, rest, sex
|
|
|
security of safety needs
|
protection against danger, illness and property and income loss and uncertainty
|
|
|
social needs
|
belonging, acceptance, friendship, understanding
|
|
|
self esteem needs
|
pride, achievement, self respect and status
|
|
|
self actualization needs
|
self fulfillment, self satisfaction, self realization
|
|
|
mcClelland Motivation Theory
|
there are three essential motivators for workers. 1 is the need for high achievement, 2. is the need for affiliation, 3. power over individuals, processes and things
|
|
|
Preference Expectancy Theory
|
motivation is connected wo preference and expectancy. rewards are wovern with particular behvaviors, expectancy is the probability that something with happen if behvavior patterns are followed.
|
