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6 Cards in this Set
- Front
- Back
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Setting |
- privacy - significant others - sit down - connection, rapport - time constraints and interruptions |
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Perception |
- what do they know - accept denial and don't confront - listen |
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Invitation |
- how much do they want to know? - can always answer more later |
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Knowledge |
- Language intelligible to patient - consider SES - small chunks - confirm they've understood - positive info first |
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Explore emotions and sympathise |
- empathetic response - ID their emotion - ID source of emotion - time to express their feelings |
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Strategy and summary |
- close interview - clarification needed? - agenda for next meeting - what they can do, contacts etc. |
