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18 Cards in this Set
- Front
- Back
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Scientific Management |
Deal with People Problems |
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bureaucratic management theory |
Deal with management Problems |
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Human Relations Model |
Focus on Psychological and Social needs of employees |
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Human Resources Model |
Employees are expected to take an active role in matters |
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Systems / Contingency Model |
belief there is no proper way to manage |
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Transformatational Model |
Horizontal Communication is necessary |
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Why is building rapport so important |
First impressions are hard to come by, the first four minutes are the most important |
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What do you do to build rapport? |
1) Be on Time 2) Dress Appropriately 3) Be Prepared 4) Appear confident and relaxed |
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Explain Hierarchy of Needs |
A Pyramid of five rungs, the lower must be satisfied before the first one is considered important |
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What is the bottom rung of Needs Hierarchy |
Physiological Needs |
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What is the second rung of the Needs Hierarchy |
Safety Needs |
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What is the third rung of the Needs Hierarchy |
Social Needs |
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What is the second rung of the Needs Hierarchy |
Esteem Needs |
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What is the top pyramid of the Needs Hierarchy |
Self Actualization Needs |
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Topical Pattern outline explain |
Points are arranged Y to Z |
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Spatial Pattern outline explain |
organizes from spatial location (front to back) |
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Chronological Pattern outline explain |
present events in order they should be followed (first step to last step) |
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Label four introductory devices and their examples |
1) Capture attention by revealing a startling fact 2) motivate audience to keep them listening , explain how their needs will be met 3)Establish credibility by speaking from personal experience 4)make your purpose and main points clear with a thesis statment |
