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41 Cards in this Set
- Front
- Back
- 3rd side (hint)
language
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system of symbols (words) that we use to think about and communicate experiences and feelings
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denotative meaning
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it's basic, consistently accepted definition
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dictionary definition
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connotative meaning
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the emotional or attitudinal response people have to it
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phonological rules (grammatical)
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rules about how words should be pronounced
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syntactic rules ( grammatical)
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rules about the placement of words in a sentence
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Euphemisms
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inoffensive words or phrases that substitute for terms that might be perceived as upsetting
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slang
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language that is informal, nonstandard and usually particular to a specific group
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jargon
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technical language that is specific to members of a given profession or interest group or people who share a hobby
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High language
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a more formal, polite, or "mainstream" language
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nonverbal communication
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the process of intentionally or unintentionally signaling meaning through behavior other than words
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repeating
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mirrors the verbal message, offering a clear nonverbal cue that repeats the verbal message
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substituting
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replacing words
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regulating
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coordinating verbal interaction
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kinesics
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the aspects of gestures and body movements that send nonverbal messages
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emblems
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movements and gestures that have a direct verbal translation in a particular group or culture
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cultural movements with verbal translation
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oculesics
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the study of the use of the eyes to communicate and it covers the importance of the eyes in communication across the lifespan
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paralanguage
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the vocalized sounds that accompany our words are nonverbal behaviors
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spacial zones
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intimate (0 to 18 inches)
personal (18 inches to 4 ft) social (4 to12 ft) public (12 ft and beyond) |
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hearing
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the physiological process of perceiving sound
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listening
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process of recognizing, understanding, accurately interpreting and responding effectively to the messages you hear
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steps in the listening process
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1. selecting - when you choose one sound over the others
2. attending - the additional step of being willing to focus attention on both the presence and the communication of someone else 3. understanding- interpreting and making sense of messages 4. remembering - recalling info 5. responding- generating some kind of feedback or reaction that let's others know that you have received and understood their message |
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critical listening
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when you evaluate or analyze info, evidence, ideas, or opinions
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paraphrasing
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rephrasing what you think the speaker has said
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listening barriers
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factors that interfere with our ability to comprehend info and respond appropriately
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pseudolistening
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pretending to listen by nodding or saying "uh-huh" when you're really not paying attention at all
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active listening
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involves being an active participant in making choices about selecting, attending, and so on
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objective of an informative speaker
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your presentation must not only fill your listeners' informational needs but also do so with respect for their opinions, backgrounds, and experiences
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coercion
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the act of using manipulation, threats, intimidation, or violence to gain compliance
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persuasion
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process of influencing (often changing or reinforcing) others' attitudes, beliefs, and behaviors on a given topic
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proposition of fact
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a claim of what is or what is not
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proposition of value
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make claims about some thing's worth
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proposition of policy
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the speaker makes claims about what goal, policy, or course of action should be pursued
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hostile audience
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one that opposes your message (and perhaps you personally)
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Maslow ' s hierarchy of needs
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1. physiological/survival needs- things you need for basic survival
2. safety needs- needs for security, orderliness, protective rules and avoidance of risk 3. belongingness/social needs- needs center around your interactions with others 4. esteem/ego - status needs- needs involve validation 5. self-actualizing needs- focus on personal development and self-fulfillment |
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ethos
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moral character
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logos
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refer to persuasive appeals directed at the audience's reasoning on a topic
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audience's reasoning
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pathos
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appealing to the listeners' emotions
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inductive reasoning
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occurs when you draw general conclusions based on specific evidence
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deductive reasoning
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proceeds from the general to the specific
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bandwagon fallacy
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accepting a statement as true because it is popular
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either - or fallacy
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presenting only two alternatives on a subject and failing to acknowledge other alternatives
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