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41 Cards in this Set

  • Front
  • Back
  • 3rd side (hint)
language
system of symbols (words) that we use to think about and communicate experiences and feelings
denotative meaning
it's basic, consistently accepted definition
dictionary definition
connotative meaning
the emotional or attitudinal response people have to it
phonological rules (grammatical)
rules about how words should be pronounced
syntactic rules ( grammatical)
rules about the placement of words in a sentence
Euphemisms
inoffensive words or phrases that substitute for terms that might be perceived as upsetting
slang
language that is informal, nonstandard and usually particular to a specific group
jargon
technical language that is specific to members of a given profession or interest group or people who share a hobby
High language
a more formal, polite, or "mainstream" language
nonverbal communication
the process of intentionally or unintentionally signaling meaning through behavior other than words
repeating
mirrors the verbal message, offering a clear nonverbal cue that repeats the verbal message
substituting
replacing words
regulating
coordinating verbal interaction
kinesics
the aspects of gestures and body movements that send nonverbal messages
emblems
movements and gestures that have a direct verbal translation in a particular group or culture
cultural movements with verbal translation
oculesics
the study of the use of the eyes to communicate and it covers the importance of the eyes in communication across the lifespan
paralanguage
the vocalized sounds that accompany our words are nonverbal behaviors
spacial zones
intimate (0 to 18 inches)
personal (18 inches to 4 ft)
social (4 to12 ft)
public (12 ft and beyond)
hearing
the physiological process of perceiving sound
listening
process of recognizing, understanding, accurately interpreting and responding effectively to the messages you hear
steps in the listening process
1. selecting - when you choose one sound over the others
2. attending - the additional step of being willing to focus attention on both the presence and the communication of someone else
3. understanding- interpreting and making sense of messages
4. remembering - recalling info
5. responding- generating some kind of feedback or reaction that let's others know that you have received and understood their message
critical listening
when you evaluate or analyze info, evidence, ideas, or opinions
paraphrasing
rephrasing what you think the speaker has said
listening barriers
factors that interfere with our ability to comprehend info and respond appropriately
pseudolistening
pretending to listen by nodding or saying "uh-huh" when you're really not paying attention at all
active listening
involves being an active participant in making choices about selecting, attending, and so on
objective of an informative speaker
your presentation must not only fill your listeners' informational needs but also do so with respect for their opinions, backgrounds, and experiences
coercion
the act of using manipulation, threats, intimidation, or violence to gain compliance
persuasion
process of influencing (often changing or reinforcing) others' attitudes, beliefs, and behaviors on a given topic
proposition of fact
a claim of what is or what is not
proposition of value
make claims about some thing's worth
proposition of policy
the speaker makes claims about what goal, policy, or course of action should be pursued
hostile audience
one that opposes your message (and perhaps you personally)
Maslow ' s hierarchy of needs
1. physiological/survival needs- things you need for basic survival
2. safety needs- needs for security, orderliness, protective rules and avoidance of risk
3. belongingness/social needs- needs center around your interactions with others
4. esteem/ego - status needs- needs involve validation
5. self-actualizing needs- focus on personal development and self-fulfillment
ethos
moral character
logos
refer to persuasive appeals directed at the audience's reasoning on a topic
audience's reasoning
pathos
appealing to the listeners' emotions
inductive reasoning
occurs when you draw general conclusions based on specific evidence
deductive reasoning
proceeds from the general to the specific
bandwagon fallacy
accepting a statement as true because it is popular
either - or fallacy
presenting only two alternatives on a subject and failing to acknowledge other alternatives