Speech Final

Front 1

Words or phrases that refer generally to ideas, qualities, acts, or relationships.

Back 1

abstract words

Front 2

The marginalized group manages to keep co-cultural identity while striving for positive relationships with the dominant culture.

Back 2

accommodation goal

Front 3

Involved listening with a purpose.

Back 3

active listening

Front 4

Perception in which your mind selects, organizes, and interprets that which you sense.

Back 4

active perception

Front 5

Nonverbal movements that you might perform fully in private but only partially in public.

Back 5

adaptors

Front 6

The listeners start a new behavior as a result of the persuasive presentation.

Back 6

adoption

Front 7

Nonverbal movements of the face and body used to show emotion.

Back 7

affect display

Front 8

The emotion of caring for others and/or being cared for.

Back 8

affection

Front 9

Assertion of one's rights at the expense of others and care about one's own needs but no one else's.

Back 9

aggressiveness

Front 10

A comparison of things in some respects, especially in position or function, which are otherwise dissimilar.

Back 10

analogy

Front 11

Refers to persons who possess stereotypically female and male characteristics.

Back 11

androgynous

Front 12

Defines an idea by opposition.

Back 12

antonym

Front 13

A proposition that asserts some course of action.

Back 13

argument

Front 14

The quality or state of being argumentative; synonymous with contentiousness or combativeness.

Back 14

argumentativeness

Front 15

The production of sounds; a component of enunciation.

Back 15

articulation

Front 16

Ornaments or adornments you display that hold communicative potential.

Back 16

artifacts

Front 17

Groups that evolve out of a hierarchy whereby individuals are assigned membership to the group.

Back 17

assigned groups

Front 18

The marginalized group attempts to fit in with the dominant group.

Back 18

assimilation goal

Front 19

A predisposition to respond favorably or unfavorably to a person, an object, an idea, or an event.

Back 19

attitude

Front 20

A concept that includes physical attractiveness, how desirable a person is to work with, and how much "social value" the person has for others.

Back 20

attractiveness

Front 21

Refers to persons who possess stereotypically female and male characteristics.

Back 21

androgynous

Front 22

Defines an idea by opposition.

Back 22

antonym

Front 23

A proposition that asserts some course of action.

Back 23

argument

Front 24

The quality or state of being argumentative; synonymous with contentiousness or combativeness.

Back 24

argumentativeness

Front 25

The production of sounds; a component of enunciation.

Back 25

articulation

Front 26

Ornaments or adornments you display that hold communicative potential.

Back 26

artifacts

Front 27

Groups that evolve out of a hierarchy whereby individuals are assigned membership to the group.

Back 27

assigned groups

Front 28

The marginalized group attempts to fit in with the dominant group.

Back 28

assimilation goal

Front 29

A predisposition to respond favorably or unfavorably to a person, an object, an idea, or an event.

Back 29

attitude

Front 30

A concept that includes physical attractiveness, how desirable a person is to work with, and how much "social value" the person has for others.

Back 30

attractiveness

Front 31

The assignment of meaning to people's behavior.

Back 31

attribution

Front 32

The collection and interpretation of audience information obtained by observation, inferences, questionnaires, or interviews.

Back 32

audience analysis

Front 33

Leaders who maintain strict control over their group.

Back 33

autocratic leaders

Front 34

The instinctive focus we give to stimuli signaling a change in our surroundings, stimuli that we deem important, or stimuli that we perceive to signal danger.

Back 34

automatic attention

Front 35

The process in which two or more parties attempt to reach an agreement on what each should give and receive in a transaction between them.

Back 35

bargaining

Front 36

The ability to alter behavior to adapt to new situations and to relate in new ways when necessary.

Back 36

behavioral flexibility

Front 37

A conviction; often thought to be more enduring than an attitude and less enduring than a value.

Back 37

belief

Front 38

Complete citations that appear in the "references" or "works cited" section of your speech outline.

Back 38

bibliographic references

Front 39

A list of sources used in a presentation.

Back 39

bibliography

Front 40

What the speaker does with his or her entire body during a presentation.

Back 40

bodily movement

Front 41

The largest part of the presentation, which contains the arguments, evidence, and main content.

Back 41

body

Front 42

The audience likes you and your message less after your presentation than they did before.

Back 42

boomerang effect

Front 43

A creative procedure for thinking of as many topics as you can in a limited time.

Back 43

brainstorming

Front 44

A forewarning to the audience that the end of the presentation is near.

Back 44

brakelight function

Front 45

An audience that has not chosen to hear a particular speaker or speech.

Back 45

captive audience

Front 46

A method of organization in which the presenter first explains the causes of an event, a problem, or an issue and then discusses its consequences, results, or effects.

Back 46

cause/effect pattern

Front 47

Statements made by a public figure who is known to the audience.

Back 47

celebrity testimony

Front 48

The means by which a message moves from the source to the receiver of the message.

Back 48

channel

Front 49

Also called temporal communication; the way people organize and use time and the messages that are created because of their organization and use of it.

Back 49

chronemics

Front 50

A document that organizes your credentials over time.

Back 50

chronological resume

Front 51

An expression that has lost originality and force through overuse.

Back 51

cliche

Front 52

The tendency to fill in missing information in order to complete an otherwise incomplete figure or statement.

Back 52

closure

Front 53

A group that exists within a larger, dominant culture but differs from the dominant culture in some significant characteristic.

Back 53

co-culture

Front 54

A systematic arrangement of symbols used to create meanings in the mind of another person or persons.

Back 54

code

Front 55

Using positive thinking to bolster the beginning speaker's confidence.

Back 55

cognitive modification approach

Front 56

Thoughtful negotiation and reasoned compromise.

Back 56

collaborative style

Front 57

Cultures that value the group over the individual.

Back 57

collectivist cultures

Front 58

Words and phrases used informally.

Back 58

colloquialisms

Front 59

A measure of how much time and effort you put into a cause; your passion and concern about the topic.

Back 59

commitment

Front 60

Also known as co-orientation, the degree to which the speaker's values, beliefs, attitudes, and interests are shared with the audience; an aspect of credibility.

Back 60

common ground

Front 61

An individual's level of fear or anxiety associated with either real or anticipated communication with another person or persons.

Back 61

communication apprehension

Front 62

The ability to effectively exchange meaning through a common system of symbols, signs, or behavior.

Back 62

communication competence

Front 63

Patterns of relationships through which information flows in an organization.

Back 63

communication networks

Front 64

The process of using messages to generate meaning.

Back 64

communiction

Front 65

Shows the similarity between something well known and something less known.

Back 65

comparison

Front 66

The degree to which the speaker is perceived as skilled, reliable, experienced, qualified, authoritative, and informed; an aspect of credibility.

Back 66

competence

Front 67

The idea that we sometimes bond with people whose strengths are our weaknesses.

Back 67

complementarity

Front 68

Relationships in which each person supplies something the other person or persons lack.

Back 68

complementary relationships

Front 69

Nonverbal and verbal codes add meaning to each other and expand the meaning of either message alone.

Back 69

complementation

Front 70

Those attempts made by a source of messages to influence a target "to perform some desired behavior that the target otherwise might not perform."

Back 70

compliance-gaining

Front 71

The refusal of targets of influence messages to comply with requests.

Back 71

compliance-resisting

Front 72

The part that finishes the presentation by fulfilling the four functions of an ending.

Back 72

conclusion

Front 73

Words and statements that are specific rather than abstract or vague.

Back 73

concrete language

Front 74

Words that refer to definite persons, places, objects, and acts.

Back 74

concrete words

Front 75

Feedback in which others treat you in a manner consistent with who you believe you are.

Back 75

confirmation

Front 76

Group tasks for which no one member has all the necessary information but each member has some information to contribute.

Back 76

conjunctive tasks

Front 77

An individualized or personalized meaning of a word, which may be emotionally laden.

Back 77

connotative meaning

Front 78

A set of circumstances or a situation.

Back 78

context

Front 79

Encouraging the audience to keep doing what they are doing.

Back 79

continuance

Front 80

Verbal and nonverbal messages conflict.

Back 80

contradiction

Front 81

In dialectic theory the idea that each person in a relationship might have two opposing desires for maintaining the relationship.

Back 81

contradiction (relationship)

Front 82

Clarifies by showing differences.

Back 82

contrast

Front 83

The ability to influence our environment.

Back 83

control

Front 84

A short letter introducing you and your résumé to an interviewer.

Back 84

cover letter

Front 85

The standards by which a group must judge potential solutions.

Back 85

criteria

Front 86

Listening that challenges the speaker's message by evaluating its accuracy, meaningfulness, and utility.

Back 86

critical listening

Front 87

Analyzing the speaker, the situation, and the speaker's ideas to make critical judgments about the message being presented.

Back 87

critical thinking

Front 88

The ability of individuals and systems to respond respectfully and effectively to people of all cultures, classes, races, ethnic backgrounds, and religions in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each.

Back 88

cultural competence

Front 89

The belief that another culture should be judged by its own context rather than measured against your culture.

Back 89

cultural relativeness

Front 90

1 A system of shared beliefs, values, customs, behaviors, and artifacts that the members of a society use to cope with one another and with their world. 2 The socially transmitted behavior patterns, ¬beliefs, attitudes, and values of a particular period, class, community, or population. 3 A unique combination of rituals, religious beliefs, ways of thinking, and ways of behaving that unify a group of people.

Back 90

culture

Front 91

The moment of interaction between the customer and the firm.

Back 91

customer service encounter

Front 92

Specifying when you made an observation, since everything changes over time.

Back 92

dating

Front 93

Practices of deliberately making somebody believe things that are not true.

Back 93

deceptive communication

Front 94

The process of assigning meaning to others' words in order to translate them into thoughts of your own.

Back 94

decode

Front 95

The process of assigning meaning to the idea or thought in a code.

Back 95

decoding

Front 96

A logical structure that uses a general proposition applied to a specific instance to draw a conclusion.

Back 96

deductive argument

Front 97

Occurs when a person feels attacked.

Back 97

defensiveness

Front 98

Determinations of meaning through description, simplification, examples, analysis, comparison, explanation, or illustration.

Back 98

definition

Front 99

The presentation of a speech using your voice and body to communicate your message.

Back 99

delivery

Front 100

Leaders who encourage members to participate in group decisions.

Back 100

democratic leaders

Front 101

The collection and interpretation of data about the characteristics of people.

Back 101

demographic analysis

Front 102

Showing the audience what you are explaining.

Back 102

demonstrating

Front 103

The agreed-upon meaning or dictionary meaning of a word.

Back 103

denotative meaning

Front 104

The practice of describing observed behavior or phenomena instead of offering personal reactions or judgments.

Back 104

descriptiveness

Front 105

Someone who has been appointed or elected to a leadership position.

Back 105

designated leader

Front 106

Discouraging listeners from taking some action.

Back 106

deterrence

Front 107

The tension that exists between two conflicting or interacting forces, elements, or ideas.

Back 107

dialectic

Front 108

The act of taking part in a conversation, discussion, or negotiation.

Back 108

dialogue

Front 109

Feedback in which others fail to respond to your notion of self by responding neutrally.

Back 109

disconfirmation

Front 110

A persuasive purpose rooted in convincing listeners to stop some current behavior.

Back 110

discontinuance

Front 111

Group tasks that require little coordination and that can be completed by the most skilled member working alone.

Back 111

disjunctive tasks

Front 112

Any language that is purposefully constructed to disguise its actual meaning.

Back 112

doublespeak

Front 113

Messages flowing from superiors to subordinates.

Back 113

downward communication

Front 114

Two-person communication.

Back 114

dyadic communication

Front 115

The extent to which the speaker is perceived as bold, active, energetic, strong, empathic, and assertive; an aspect of credibility.

Back 115

dynamism

Front 116

Organizations that manufacture products and/or offer services for consumers.

Back 116

economic orientation

Front 117

Nonverbal movements that substitute for words and phrases.

Back 117

emblems

Front 118

Groups resulting from environmental conditions leading to the -formation of a cohesive group of individuals.

Back 118

emergent groups

Front 119

Someone who becomes an informal leader by exerting influence toward achievement of a group's goal but who does not hold the formal position or role of leader.

Back 119

emergent leader

Front 120

Typographic symbols showing emotional meaning.

Back 120

emoticons