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26 Cards in this Set
- Front
- Back
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Define Report and Rapport language.
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Report talk is a way to share information, display knowledge, negotiate, and preserve independence.
Rapport talk is a way to share experiences and establish bonds with others. |
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Active listening is a five-step process. Name and define each area
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1. Attending
2. Understanding 3. Remembering 4. Evaluate 5. Responding supportively |
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What does it mean to put the "burden of ignorance" on your shoulders?
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By prefacing your question with a short statement that suggests that any problem of misunderstanding might be a result of your listening skills, you reduce defensive reactions.
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Describe the difference between "content" paraphrase and "feelings" paraphrase.
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Content paraphrasing focuses on the denotative meaning of the message, while Feelings paraphrasing is a response that captures the emotions attached to the content of the message.
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What is the difference between a fact and an inference?
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Fact is a statement whose accuracy can be verified or proven.
Inference is based on observations and can be false. |
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Why do we use transitions?
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To keep your audience on the same page as yourself.
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Define a self disclosure
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Sharing biographical data, personal ideas, and feelings that are unknown to the other person.
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If you ordered food in a restaurant and it wasn't to your liking, how would you react if you were aggressive, passive, or assertive? Answer in all 3 ways.
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Aggressive: Complain to a worker about your food
Passive: Suck it up and eat our food Assertive: Try and figure out the problem on even terms with the worker. |
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Name and define the 5 ways to manage a conflict.
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1. Withdrawing (physically or psychologically removing yourself from the conflict)
2. Accommodating (satisfying others' needs or accepting their terms while neglecting your own) 3. Forcing (satisfying your own needs or advancing your own ideas with no concern for the needs or ideas of others) 4. Compromising (both sides giving up part of what they want to please both sides) 5. Collaborating (fully addressing the needs and issues of each party and arriving at a mutually satisfying solution) |
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What is the function of a thesis and where is it found in the speech
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To preview your 3 main points, found near the end of your introduction.
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Name and define the 4 S's
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Found in the body of your speech
1. Signpost (let the audience know where you are) 2. State (Paraphrase) 3. Support (source) 4. Summarize (wrap up your point) |
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What are the 3 things a source citation needs?
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Author, title, date.
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What are the 5 steps of Monroe's motivated Sequence?
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1. Attention
2. Need 3. Satisfaction 4. Visualization 5. Action |
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Explain how one would 1) Mask 2) Display and 3) Describe their feelings? Define all 3.
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1) Concealing the verbal and nonverbal cues that would enable our partners to understand what we are really feeling.
2) Through facial expressions, body responses, and verbal out bursts. 3) the skill of naming the emotions you are feeling. |
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What is the "dominant" culture? Give an example of a co-culture
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The attitudes, values, beliefs, and customs that the majority of people in society hold in common.
Hispanics |
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How might you experience culture shock?
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By being uncomfortable from an experience such as visiting an Indian reservation
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What is the difference between a collectivist culture and an individualistic culture?
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Individualistic Culture: Emphasizes personal rights and responsibilities, privacy, voicing one's opinion, freedom, innovation, and self-expression.
Collectivist Culture: Emphasizes community, collaboration, shared interest, harmony, the public good, and avoiding embarassment. |
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Name one barrier to effective intercultural communication.
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Stereotypes and prejudice.
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Define proxemics and the 4 types of personal space and include the distances for each space.
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The way a person interprets the way you use different spaces.
Intimate: 1.5 ft. Personal: 1.5-4 ft. Social: 4-12 ft. Public: 12 or more ft. |
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What are artifacts and how are they considered non-verbal communication?
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Objects and possessions we use to decorate the physical space we control.
People assign meaning to how we how we arrange artifacts. |
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Define the 3 types of relationships.
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1. Acquaintances (people we know by name and talk with when the opportunity arises, but with whom our interactions are limited)
2. Friends (people with whom we have negotiated more personal relationships that are voluntary) 3. Close Friends or Intimates (people with whom we share a high degree of commitment, trust, interdependence, disclosure, and enjoyment) |
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What is an example of an attention getter?
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Quote, story, statistic. Anything that would make a good opener.
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What is the difference between low and high context cultures? Which one is the US?
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Low: Cultures in which messages are direct, specific, and detailed.
High: Cultures in which messages are indirect, general, and ambiguous. US= Low context |
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Explain the connotation and the denotation of a word
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Denotation = The direct meaning of the term
Connotation = The feeling behind the statement. |
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What is the difference between slang and jargon?
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Slang- Informal vocabulary used by certain groups in society
Jargon- Terms only people in a certain career or activity know. |
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Define mnemonics
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any artificial technique used as a memory aid
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