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44 Cards in this Set
- Front
- Back
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What are the metaskills?
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Cultural sensitivity, mindfulness, and flexibility
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What does communication punctuation mean?
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Clear beginning and end
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What is decoding?
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Extract meaning from a code.
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What are the 4 parts of Johari' window?
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Open, blind, hidden, and unknown
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What is intentional orientation and how do you fix it.
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Stereotyping. Extentional orientation.
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What's paralanguage?
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Pitch and emphasis.
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List types of noise.
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Physical, psychological, physiological, semantics
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Name Role Requirements.
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Purpose, climate, transmission, reception, organization, coping with barriers.
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Define Climate
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credibility, interpersonal attraction.
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Define transmission
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harmony between words we use and unspoken messages.
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Define Reception
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Receiveing feedback from others.
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Identify feed forward.
4 reasons it is used? |
info you send before primary message
1 open the channel of communication 2 preview 3 altercast- ask to listen in a certain role 4 disclaim- protect self from being viewed negativley |
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What are emblems
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gestures that can be translated into exact words Ex. Peace sign.
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Disconfirmation and confirmation
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indirect speech and direct speech
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Types of interview question
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open
closed neutral vs. biased primary vs. follow up direct vs. indirect |
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Define Unlawful question
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age, marital status, race religion,ect.
must relate to ability to do job |
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Define Symmetrical and complementary relationships
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symmetrical-partners mirror eachother
complementary-act opposite |
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Define Self concept, esteem, awareness
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concept-view ur self
esteem-how u value u feel about self glass= self that others show u |
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What are the steps in conversation?
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opening, feed forward, business, feedback, closing
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Types of feedback
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high monitored ect.
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Types of disclaimers
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Hedging-seperate from message
Credentialing-argues not disqualified for what you say sin licenses-permission to violate norm cognitive-not crazy Appeal for suspen. of judg.-hear you out |
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Communication is
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inevitable, unrepeatable, irreversable.
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Define back channeling
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head nods, type of feedback
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polarization
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black and white, extremes
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Define Fact inference confusion
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IAH
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Define Static evaluation.
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think things don't change.
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Define bypassing
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sender and reciever have diff meanings for same word or diff words for same meaning
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Define Leveling
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IAH
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Define assimilation
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IAH
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Define meta communication
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IAhh
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denotative, conotative.
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denotative dictionary definition. conotative emotional meaning
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Difference between men and women in content relationships.
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IAH
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4 interview structures
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standard open-job
Informal guided-gen topic quantitative-survey |
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8 steps in interviewing
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pick person
make appointment prepare questions establish rapport ask to tape close w/ appreciation follow up |
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4 types of context
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social psychological
temporal cultural physical |
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Communication Accomidation Theory
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you adjust to the speaking style of the listeners = social approval and efficiency
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Illustrators
Affect displays |
gesture left when saying go left=enhance verbal
facial expressions |
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adaptors ( type of nonverbal)
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movments that satify a personal need
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central markers
Boundary " earmarkers |
items u place in a territory to reserve it
Boundary- fence ear-indicate possession of object/territory |
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5 stages of conversation
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opening
feedforward business feedback closing |
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what is leveling?
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message distortion-details are dropped when repeated
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fact-interence confusion
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when you make an inference and act as if it was fact
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meta communication
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communication about communication
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static evaluation
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think things don't change
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