Speech

Front 1

hearing

Back 1

the physiological process of perceiving sound

process through which sound waves are picked up by the ears and transmitted to the brain

Front 2

listening

Back 2

process of recognizing, understanding, accurately interpreting and responding effectively to the messages you hear

it is much more than just hearing words or an ability to recall information

listening involves processing what others say and do, paying attention and understanding, as well as creaing messages that respond to the speaker and are directed toward achieving goals.

Front 3

selecting

Back 3

choosing one sound over the other

Front 4

attending

Back 4

the additional step of being wiling to focus attention on both the presence and the communication of someone else.

Front 5

understanding

Back 5

interpreting and making sense of messages

Front 6

remembering

Back 6

recalling information is a part of the listening process that contributes to perceptions of competence in interaction far beyond the classroom.

Front 7

responding

Back 7

generating some kind of feedback or reaction that lets others know that you have received and understood their message

Front 8

active listening

Back 8

involves being an active participant in making choices about selecting, attending and so on.

Front 9

passive listening

Back 9

failure to make active choices.

frequently have information and instructions repeated to them
they may misinterpret messages or ignore them altogether

Front 10

listening fidelity

Back 10

the degree to which the thoughts of the listener and the thoughts and intentions of the message producer match following their communication

Front 11

people-oriented listeners

Back 11

listen with relationships in mind

tend to be most concerned with other people's feelings

Front 12

action-oriented listeners

Back 12

usually focused on tasks; organize the information they hear into concise and relevant themes

Front 13

content-oriented listeners

Back 13

critical listeners who carefully evaluate what they hear

Front 14

time-oriented listeners

Back 14

most concerned with efficiency; prefer infomation that is clear and to the point ahd have little patience for speakers who talk to much or wander off topic.

Front 15

informational listening (comprehensive)

Back 15

used to understand a message

recognized and retaining information in a message (employment)

Front 16

critical listening

Back 16

evaluate or analyze information, evidence, ideas, or opinions

determining whether to accept or reject the message (purchases/voting)

Front 17

empathic listening (therapeutic)

Back 17

attempting to know how another person feels; it involves listening to people with openness, sensitivity, and caring

to console or provide advice

Front 18

paraphrase

Back 18

guessing at feelings and rephrasing what you think the speaker has said.

Front 19

appreciative listening

Back 19

used when your goal is simply to take pleasure iin the sounds that you receive

enjoyment or recreational

Front 20

listening barriers

Back 20

factors that interfere with out ability to comprehend information and respond appropriately

Front 21

multitasking

Back 21

attending to several things at once is often considered an unavoidable part of modern life

Front 22

listening apprehension

Back 22

state of uneasiness, anxiety, fear, or dread associated with a listening opportunity

Front 23

defensive listening

Back 23

responding with aggression and arguing with the speaker without fully listening to the message

Front 24

selective listening

Back 24

when you zero in only on bits of information that interest you, disregarding other messages or parts of messages.

Front 25

monopolistic listening

Back 25

listening in order to control the communication interaction

Front 26

insensitive listening

Back 26

when we fail to pay atention to the emotional content of someone's message, instead taking it at face value.

Front 27

pseudolistening

Back 27

pretending to listen by nodding or saying uh-huh when you're really not paying attention at all

Front 28

listening tips

Back 28

1. role is greater than the speakers role (helps you gain information)
2. suspend your judgment (need to be able to hear other opinions)
3. be a patient listener (internal "noise"- don't lose focus - won't decode)
4. visualize what you hear (mental picture of what sender is conveying)
5. tune in to speakers clues (formally/informally - indicators of shifting)
6. control distractions (focus on what speaker is saying)
7. whwnever possible - paraphrase (clarification)
8. whenever possible - ask questions (showing interest)

Front 29

message

Back 29

encoding (encoder - sender (speaker) encodes before message is conveyed) to decoding (decorder - receiver (listener) - interpret message) to feedback

Front 30

paraphrasing

Back 30

feelings (emotions attached to message)
content (literal meaning attached to message)

Front 31

listening process

Back 31

1. reception - receiving stimuli
2. attention - focus on stimuli
3. perception - making sense of stimuli
4. assignment of meaning - places stimuli into predertermined category
5. response - verbal and/or non-verbal feedback

Front 32

discriminative listening

Back 32

understanding differences in verbal sound