Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
23 Cards in this Set
- Front
- Back
|
HEARING
|
A PASSIVE EVENT. BEING EXPOSED TO SOUND.
|
|
|
LISTENING
|
AN ACTIVE PROCESS OF RECEIVING MESSAGES SENT ORALLY; THIS PROCESS CONSISTS OF 5 STAGES. MORE ACTIVE EVENT
|
|
|
FIVE STEP LISTENING PROCESS
|
"RURER" RECEIVING, UNDERSTAND,REMEMBER,EVALUATE,RESPOND.
|
|
|
ACTIVE LISTENING
|
A PROCESS OF PUTTING TOGETHER INTO SOME MEANINGFUL WHOLE, THE LISTENER'S UNDERSTANDING OF THE SPEAKER'S TOTAL MESSAGE: THE VERBAL AND NONVERBAL, THE CONTENT AND THE FEELINGS
|
|
|
INACTIVE LISTENING
|
DOES NOT ASK QUESTIONS, LESS POSTURE AND EYE CONTACT. DOES NOT GET OR UNDERSTAND THE TOTAL MESSAGE.
|
|
|
SURFACE LISTENER
|
ONLY GETS OVERT AND OBVIOUS MESSAGE.
|
|
|
DEPTH LISTENER
|
UNDERSTANDS THE UNDERLINE OR SUTTLE MESSAGE. MESSAGE BETWEEN THE LINES.
|
|
|
NONJUDGEMENTAL LISTENER
|
SUPPORTIVE APPROACH TO LISTENING. TO LISTEN NONJUDGEMENTALLY, KEEP AN OPEN MIND, AVOID FILTERING OUT DIFFICULT MESSAGES AND RECOGNIZE YOUR OWN BIAS.
|
|
|
CRITICAL LISTENER
|
KNOW HOW TO LET PERSON KNOW HOW THERE REALLY FEELING ABOUT. VERY OVERT. CRITISIZES ALOT.
|
|
|
EMPATHETIC LISTENER
|
GIVES AFFECTIVE DISPLAYS OF SADNESS. PUNCTUATE THE INTERACTION FROM THE SPEAKER'S POINT OF VIEW, ENGAGE IN DIALOGUE, UNDERSTAND THEIR FEELINGS BECAUSE YOU WERE ONCE IN THEIR SHOES EMOTIONALLY.
|
|
|
OBJECTIVE LISTENER
|
DO NOT LET THEM KNOW HOW THEY REALLY ARE. BE OBSERVANT. LISTEN OBJECTIVELY. DO NOT REVEAL HOW YOU TRULY FEEL NO MATTER HOW DUMB THE SITUATION IS.
|
|
|
FOUR SOURCES OF SELF CONCEPT
|
1. YOUR OWN SELF IMAGE
2. OTHER'S IMAGE OF YOU 3. CULTURAL TEACHINGS 4. SOCIAL COMPARISSON |
|
|
JOHARI WINDOW
|
A DIAGRAM OF THE FOUR SELVES. DETAILS THE DIFFERENT KINDS OF INFORMATION IN EACH SELF. SELF CONCEPT.
|
|
|
OPEN
|
ASPECTS OF OURSELVES KNOWN TO US AND KNOWN TO OTHERS.
|
|
|
BLIND
|
ASPECTS OF YOU UNKNOWN TO YOU BUT KNOWN TO OTHERS.
|
|
|
HIDDEN
|
KNOWN TO YOU BUT UNKNOWN TO OTHERS. SUCH AS VICES, FEARS ETC..
|
|
|
UNKNOWN
|
UNKNOWN TO YOU AND UNKNOWN TO OTHERS.
|
|
|
GROWING IN SELF AWARENESS
|
1. INCREASE OPEN PANE
2. DECREASE BLIND PANE 3. LISTEN TO OTHERS. 4. SELF DIALOGUE- KNOW WHAT IS GOING ON. 5. SEE YOUR DIFFERENT SELVES WE PRESENT THROUGHOUT THE DAY. |
|
|
SELF DISCLOSURE
|
THE PROCESS OF REVEALING SOMETHING ABOUT OURSELVES TO ANOTHER; USUALLY, REVEALING INFORMATION THAT WOULD NORMALLY BE KEPT HIDDEN.
|
|
|
SELF DISCLOSURE INFLUENCES
|
1. GENDER
2. AGE - DISCLOSE TO SAME AGE RANGE. 3.CULTURE 4.TOPIC 5.GROUP SIZE- DISCLOSE TO SMALLER GROUP. 6. DYADIC EFFECT - SHOW YOU MINE IF YOU SHOW ME YOURS. 7.INFLIGHT INTIMACY - DISCLOSE TO A STANGER LIKE YOULL NEVER SEE THEM AGAIN. |
|
|
TWO INCREASES
|
-INCREASE IN SELF KNOWLEDGE
-INCREASE RELATIONAL DEPTH |
|
|
TWO IMPROVEMENTS
|
-IMPROVE COMMUNICATION EFFICIENCY
-IMPROVE COPING ABILITY |
|
|
3 DANGERS OF SELF DISCLOSURE
|
1. REJECTION
2. MATERIAL LOST 3. INTRAPERSONAL DIFFICULTIES - NEVER RETRACT VERBAL DISCOLOSURE. |
