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10 Cards in this Set
- Front
- Back
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Why are you interested in becoming a flight attendant?
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I want to work in a stimulating environment where customer service is considered the number one priority. I am ready for a life changing career where flexible and spontaneous decisions must be made as the situation dictates. I feel that Southwest Airlines is looking for the type of representative who considers superior customer service a given and I am willing to relocate in order to achieve that goal.
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Why are you interested in becoming a flight attendant for this airline? Or, what brought you to this airline?
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I have researched various airlines and am impressed with Southwest Airlines management style of encouraging a fun working environment. Southwest’s safety and stability record shows me it is here to stay and I want to use my commitment to customer service to represent and grow with it.
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What do you find attractive about the flight attendant position besides the obvious benefits?
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After a career with a fixed schedule and repetitious job, I am ready for work in a flexible, anticipating, spontaneous environment. I want to use my motivational and friendly personality to interact with customers to see that they have the best flight they ever had.
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What kinds of jobs have you held in the past and what did you like most about them?
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I began my working career as a manager trainee at a beauty supply store. There I learned the importance of making the customer feel that the store existed only for her. Every need or desire was to be evaluated in the most serious manner to be sure the customer left knowing that she had received the utmost in appreciation. Later, as an orderly at Methodist Hospital, I learned the value of being truly concerned with the difficulties and special needs and requests of patients, who are also customers. In the Postal Service, great flexibility, patience, understanding and a desire to provide the absolute best in service helped me to make my customers feel their situation was dealt with in a professional and caring manner.
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What jobs have you held that you least enjoyed?
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I have found that all my jobs have contributed to my life experience. Difficulties in one job have led to a better understanding or relationship with coworkers or supervisors in a later job. With a healthy and positive outlook I am ready to put all these lessons to work to represent Southwest Airlines.
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Are you willing to relocate?
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Yes! I am ready and willing to work wherever Southwest needs me.
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Why are you interested in leaving your current employer?
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I am retired and free and willing to pursue my goal of becoming a flight attendant.
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How would you describe yourself?
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I am positive, flexible, energetic, self-motivated, dependable and safety conscious.
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Tell me about someone you admire and why.
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My last supervisor is the one I admire. He had customer service foremost on his mind. Many times, when he saw employees avoiding work, he would pick up the slack and do the job to ensure that the postal patrons received their mail in a timely manner. Watching him go to the utmost to insure that people he would never meet or know what he had done to help them would receive top notch service instilled in me desire to do my best for the customer.
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If you were going on a transatlantic flight (often the destination will be specific) and could only bring along one person, who would it be?
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I would bring my neighbor, Matt, who has been out of work for several months.
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