Sopp

Front 1

Dissatisfaction to grievences have shown that they often result from supervisory practices by employees as

a. a threat to their personal rights.
b. at threat to their fair treatment.
c. an infringement on their right to privacy.
d. all of the above.

Back 1

d. all of the above.

Front 2

As a supervisor you have become awar that there are dissatisfactions among a number of your subordinates. They have not expressed them openly. It would be most correct to state that

a. dissatisfactions have their most serious consequences when verbalized.
b. even when not expressed, dissatisfactions can have the same effect as if they were verbalized.
c. in most cases, a problem is not considered a problem unless it is made in some formal manner.
d. the expression of a problem generally means more than the actions taken to solve it.

Back 2

b. even when not expressed, dissatisfactions can have the same effect as if they were verbalized.

Front 3

Officer Smith comes to you, his supervisor, with a problem. After hearing what the officer has to say, you realize that the problem exists only in his mind. It would generally be best for you to

a. show concern and furnish advice to put his mind at ease.
b. tell the officer exactly why there is no real problem.
c. ask the officer how he thinks the problem should be solved.
d. thank the officer for bringing the problem to your attention and suggest a reply will be forthcoming.

Back 3

a. show concern and furnish advice to put his mind at ease.

Front 4

Employee complaints, grievances, and dissatisfactions arise from factors that in a broad sense can be categorized into all of the following areas, except

a. the working environment.
b. various types of management failures, including harsh, abusive, tyrannical, or inept supervision.
c. an employee's failure to understand his own shortcomings.
d. misunderstandings about policies and procedures of the organization.

Back 4

c. an employee's failure to understand his own shortcomings.

Front 5

Which of the following areas would management be justified in overlooking?

a. wasted time.
b. abuses of equipment.
c. arbitrary enforcement of rules.
d. none of the above.

Back 5

d. none of the above.

Front 6

When surveyed, a significant number of police officers opposed the manner in which organizational rules were enforced more than the rules themselves. Which of the following practices was the more frequent cause for complaint?

a. inconsistency of supervisors in enforcing all organizational rules.
b. self defeating punishment for failing to follow rules and regulations.
c. supervisory failure to explain particular rules as they pertained to the organization.
d. failure of supervisors to follow the same rules which officers were expected to follow.

Back 6

a. inconsistency of supervisors in enforcing all organizational rules.

Front 7

An employee cannot be penalized for their off duty conduct unless it can be proved that such conduct

a. interfered with maintencance of good order within the organization.
b. is related to his performance of duty, impaired his efficiency, and was commonly known to be prohibited.
c. seriously interfered with the organization's operational efficiency.
d. all of the above.

Back 7

d. all of the above.

Front 8

How do authorities generally feel concerning the transfer of "problem" officers within a department?

a. More often than not it corrects the root causes of the problem.
b. Transfers never serve tghe purpose for which they are intended.
c. It is desirable because it is the first positive step towards that officer dismissal.
d. While it may correct a problem, it more often merely shifts it to another supervisor or place.

Back 8

d. While it may correct a problem, it more often merely shifts it to another supervisor or place.

Front 9

Sgt Brown has not been satisfied with Officer Smith's performance since th officer has been assigned to the unit six months ago. The Sgt has counseled the officer, given him additional training, and taken every reasonable step to make him an asset to the unit. At this point, would a transfer be appropriate and why?

a. No; never transfer a problem employee.
b. Yes; it would appear as if a change in environment may be the only solution.
c. No; why transfer and officer who has only six months experience in a unit.
d. Yes; transfer him to a unit with more difficult demands than the one he is presently assigned.

Back 9

b. Yes; it would appear as if a change in environment may be the only solution.

Front 10

When a command has increasing absenteeism, a growing inattention to duty, and indifference to job requirements , what is the first step a Captain should do?

a. Reevaluate each supervisory officer.
b. Request a general meeting to discuss grievances.
c. Try to determine the cause of the problem.
d. Meet with this superior and discuss the problem.

Back 10

c. Try to determine the cause of the problem.

Front 11

What action should a supervisor take regarding Police Officers feeling hostile as a result of a failed pay raise.

a. Temper the hostility with wise counsel.
b. Avoid taking sides over the issue.
c. Commiserate with the patrolmen over their problem.
d. Advise the patrolmen of the proper way to express their grievances.

Back 11

c. Commiserate with the patrolmen over their problem.

Front 12

Officer Smith comes to you about an officer who took money from a motorist in lieu of giving him a summons. Generally, this would constitute a

a. contractual grievance.
b. non contractual matter.
c. contract violation matter.
d. matter for arbitration.

Back 12

b. non contractual matter.

Front 13

Rules and regulations construed by patrolmen as being an infringement on their personal rights are a major cause of discontent. Of greater concern is

a. how such practices can be dealt with without the loss of one's position.
b. why such rules and regulations were allowed to come into being.
c. the fact that management does not abide by its own rules.
d. the manner in which such rules and regulations are enforced by management.

Back 13

d. the manner in which such rules and regulations are enforced by management.