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10 Cards in this Set
- Front
- Back
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Negative Outcomes of Conflict
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Keeps group from completing task
Interferes with the quality of the groups decision or productivity Threatens the existence of the group |
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Positive Outcomes
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Makes group test and challenge ideas - better decisions
May enhance greater cohesiceness, increase motivation. |
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Pseudo Conflict
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people actually agree, but misunderstand one another based on poor or inaccurate communication
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Simple Conflict
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people understand, but disagree over issues
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Reducing groupthink
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Encourage independent thinking
Be sensitive to status differences Invite someone from outside the group to evaluate decision making Assign some one in the group the role of devils advocate |
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Conflict Management Styles: Avoidance
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doge conflict by ignoring, changing the topic, being vague or joking.
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Conflict Management Styles: Accommodation
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dealing with conflict quickly
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Competition/Dominating
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Can be appropriate when there is little or no time for compromise
Creates perception that goal is to win |
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Conflict Management Styles: Comprimise
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Both sides give up some to meet in the middle
Neither person is fully satisfied |
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Conflict Management Styles: Collaboration
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Produces better decisions and greater satisfaction
Takes more time, energy, skill than other management styles |
