Sm 220 Exam 1

Front 1

Organization

Back 1

a systematic arrangement of people brought together to accomplish some specific purpose

Front 2

Operatives

Back 2

people who work directly on a job or task and have no responsibility for overseeing the work of others

Front 3

Managers

Back 3

individuals in an organization who direct the activities of others

Front 4

Organizationals Level

Back 4

Top To Bottom = Top Managers - Middle Managers - First line Managers - Operatives

Front 5

Top Managers

Back 5

Individuals who are responsi- ible for making decisions about the direction of the organization and establishing policies that affect all organizational members

Front 6

Middle Managers

Back 6

Individuals at leaves of management between the first line manager and top management

Front 7

First-Line Managers

Back 7

Supervisors, responsible for directing the day to day activities of operative employees.

Front 8

What are the four functions of
management process?

Back 8

Planning
Organizing
Leading
Controlling

Front 9

Explain the four functions of
management process?

Back 9

1.Planning-includes defining goals, establishing strategy, and developing plans to coord- coordinate activities
2.Organizing-determining what tasks are to be done, who is to do them, who the tasks are to be grouped, who reports to whom, and where decisions are to be made
3.Leading-motivating employ- ees, directing the activities of others, selecting the most effective communication chan- nel, and resolving conflicts
4.Controlling-the process of monitoring performance, com- paring it with goals, and cor- recting significant deviations

Front 10

General skills that managers
possess?

Back 10

1.Conceptual skills-managers mental ability to coordinate organization's interest and activities
2.Interpersonal skills-ability to work with,understand,mentor and motivate others, both individually and in groups
3.Technical skills-ability to use tools, procedures, and techniques of a specialized field
4.Political skills–ability to build power base and establish the right connections

Front 11

Strategic alliances

Back 11

a domestic and a foreign firm share the cost of developing new products or building production facilities in a foreign country

Front 12

E-commerce

Back 12

Any computer transaction that occurs when data are processed and transmitted over the Internet

Front 13

E-business

Back 13

The full breadth of activities included a successful Internet based enterprise

Front 14

What does society expect from an organization and managers

Back 14

1.Social responsibility-firms’ obligation, beyond requirement by law and economics, to pursue long-term goals that are beneficial to society
2.Social obligation-bligation of a business to meet its economic and legal respon- sibilities and no more.
3.Social responsiveness- the ability of a firm to adapt changing social conditions
4.Ethics-Set of rules defining right and wrong conduct

Front 15

Entrepreneurship

Back 15

The process of initiating a business venture, organizing the necessary resources, and assuming the risks and rewards.