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15 Cards in this Set

  • Front
  • Back
is not the same as hearing, hearing is the physiological process
5 stages of listening
1. receiving
2. understanding
3. remembering
4. evaluating
5. responding
receiving the messages: verbal, nonverbal, gestures, facial expressions
stage where you learn what the speaker means; you grasp the thoughts and emotional tone
judging the messages in some way; sometimes evaluating the speakers underlying intentions or motives
two types: responses made while the speaker is still speaking and after they're done
back-channeling cues
responses made while the speaker is still speaking, such as "uh-huh" "I see" "yeah, sure"
3 implications of listening
1. involved a collection of skills: attention, concentration, critical thinking
2. all five stages overlap
3. listening is never perfect
styles of effective listening
empathic and objective
nonjudgmental and critical
surface and depth
active and inactive
empathic and objective listening
in order to understand you need to have some degree of empathy
nonjudgmental and critical listening
you need to listen with an open mind and then make a judgment
surface and depth listening
focus on both verbal and nonverbal messages
listen for both content and relational messages
make special note of statements that refer back to the speaker
don't disregard the literal meaning of interpersonal messages in trying to uncover the hidden meaning
ways to listen active
paraphrase the speaker's message
express understanding of the speaker's feelings
ask questions
culture, gender, and listening
members of different cultures vary on a number of communication dimensions that influence listening: speech and language, nonverbal behavioral differences, and approaches to feedback
difference between men and women
women give more specific listening cues to show they're listening than men