Slwk230 Chapter 5

Front 1

listening

Back 1

is not the same as hearing, hearing is the physiological process

Front 2

5 stages of listening

Back 2

1. receiving
2. understanding
3. remembering
4. evaluating
5. responding

Front 3

receiving

Back 3

receiving the messages: verbal, nonverbal, gestures, facial expressions

Front 4

understanding

Back 4

stage where you learn what the speaker means; you grasp the thoughts and emotional tone

Front 5

evaluating

Back 5

judging the messages in some way; sometimes evaluating the speakers underlying intentions or motives

Front 6

responding

Back 6

two types: responses made while the speaker is still speaking and after they're done

Front 7

back-channeling cues

Back 7

responses made while the speaker is still speaking, such as "uh-huh" "I see" "yeah, sure"

Front 8

3 implications of listening

Back 8

1. involved a collection of skills: attention, concentration, critical thinking
2. all five stages overlap
3. listening is never perfect

Front 9

styles of effective listening

Back 9

empathic and objective
nonjudgmental and critical
surface and depth
active and inactive

Front 10

empathic and objective listening

Back 10

in order to understand you need to have some degree of empathy

Front 11

nonjudgmental and critical listening

Back 11

you need to listen with an open mind and then make a judgment

Front 12

surface and depth listening

Back 12

focus on both verbal and nonverbal messages
listen for both content and relational messages
make special note of statements that refer back to the speaker
don't disregard the literal meaning of interpersonal messages in trying to uncover the hidden meaning

Front 13

ways to listen active

Back 13

paraphrase the speaker's message
express understanding of the speaker's feelings
ask questions

Front 14

culture, gender, and listening

Back 14

members of different cultures vary on a number of communication dimensions that influence listening: speech and language, nonverbal behavioral differences, and approaches to feedback

Front 15

difference between men and women

Back 15

women give more specific listening cues to show they're listening than men