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20 Cards in this Set

  • Front
  • Back
relatively specialized lifestyle of a group of people, consisting of values, beliefs, artifacts, ways of behaving and ways of communication
a process by which you learn the culture into which you're born
a process by which you learn the rules and norms of a culture different from your native culture
culture-specific nature
interpersonal competence is culture specific, what proves effective in one culture may not in another
4 ways cultures differ
power distances
individual/collective orientation
high/low context
high power distance cultures
rely on symbols of power (Dr., Professor, Chef) breach of etiquette if these aren't used, too much informality too soon is rude; taught to have great respect for authority
low power distance cultures
general feeling of equality
expected to confront friend/partner/supervisor assertively
masculine cultures
men are viewed as assertive, oriented with material succes, and strong
women are modest, focused on the quality of life, and tender
emphasize assertion, ambition and competition
feminine cultures
everyone is encouraged to be modest, oriented to maintaining the quality of life, and close interpersonal relationships
individual oriented cultures
power, achievement, hedonism, stimulation
people are responsible for themselves
collective oriented cultures
members are responsible for the entire group
cooperation is promoted
high-context cultures
most of the information isn't explicitly stated in the verbal messages
also collective cultures
what is omitted or assumed in the transaction is crucial
low-context cultures
most of the information is explicitly stated in the verbal messages, in formal transactions it would be written in a contract
also individual cultures
intercultural communication
communication between persons who have different cultural beliefs, values or ways of behaving
6 principles for improved intercultural communication
educate yourself
reduce uncertainty
recognize differences
confront your stereotypes
adjust your communication
manage culture shock
educate yourself
learn about the other culture by reading, chatting, talking with members of that culture
reduce uncertainty
reduce uncertainty and ambiguity
active listening
perception checking
seek feedback
recognize differences
differences in meaning of words
don't assume that deep down people are the same, they aren't
adjust your communication
adjustment principle: kid/parent communication, learning the other's signals
manage culture shock (and the 4 stages)
1. the honeymoon: fascination, enchantment
2. the crisis: the differences are creating problems
3. the recovery: gaining the skills to fix the problems
4. the adjustment: come to enjoy the differences and new experiences