Slwk230 Chapter 2

Front 1

culture

Back 1

relatively specialized lifestyle of a group of people, consisting of values, beliefs, artifacts, ways of behaving and ways of communication

Front 2

enculturation

Back 2

a process by which you learn the culture into which you're born

Front 3

acculturation

Back 3

a process by which you learn the rules and norms of a culture different from your native culture

Front 4

culture-specific nature

Back 4

interpersonal competence is culture specific, what proves effective in one culture may not in another

Front 5

4 ways cultures differ

Back 5

power distances
masculine/feminine
individual/collective orientation
high/low context

Front 6

high power distance cultures

Back 6

rely on symbols of power (Dr., Professor, Chef) breach of etiquette if these aren't used, too much informality too soon is rude; taught to have great respect for authority

Front 7

low power distance cultures

Back 7

general feeling of equality
expected to confront friend/partner/supervisor assertively

Front 8

masculine cultures

Back 8

men are viewed as assertive, oriented with material succes, and strong
women are modest, focused on the quality of life, and tender
emphasize assertion, ambition and competition

Front 9

feminine cultures

Back 9

everyone is encouraged to be modest, oriented to maintaining the quality of life, and close interpersonal relationships

Front 10

individual oriented cultures

Back 10

power, achievement, hedonism, stimulation
people are responsible for themselves

Front 11

collective oriented cultures

Back 11

members are responsible for the entire group
cooperation is promoted

Front 12

high-context cultures

Back 12

most of the information isn't explicitly stated in the verbal messages
also collective cultures
what is omitted or assumed in the transaction is crucial

Front 13

low-context cultures

Back 13

most of the information is explicitly stated in the verbal messages, in formal transactions it would be written in a contract
also individual cultures

Front 14

intercultural communication

Back 14

communication between persons who have different cultural beliefs, values or ways of behaving

Front 15

6 principles for improved intercultural communication

Back 15

educate yourself
reduce uncertainty
recognize differences
confront your stereotypes
adjust your communication
manage culture shock

Front 16

educate yourself

Back 16

learn about the other culture by reading, chatting, talking with members of that culture

Front 17

reduce uncertainty

Back 17

reduce uncertainty and ambiguity
active listening
perception checking
seek feedback

Front 18

recognize differences

Back 18

differences in meaning of words
don't assume that deep down people are the same, they aren't

Front 19

adjust your communication

Back 19

adjustment principle: kid/parent communication, learning the other's signals

Front 20

manage culture shock (and the 4 stages)

Back 20

1. the honeymoon: fascination, enchantment
2. the crisis: the differences are creating problems
3. the recovery: gaining the skills to fix the problems
4. the adjustment: come to enjoy the differences and new experiences