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23 Cards in this Set
- Front
- Back
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What is Six Sigma
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An organisational philosophy on achieving customer satisfaction
A methodology focused on reduction of variation A statistical term for variation:6σ |
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* Full Time 6 Sigma Leaders
•Manage BB Projects & Plant 6 Sigma •Run 6 Sigma Projects •Instruct & Train BB, GBs, & YB Belong to which six sigma role ? |
Master Black belt
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Six Sigma stands for how many defects in a million
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3.4 defects
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What kinds of varation are there?
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Special and common variation
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CTQ and CTC stands for ?
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Critical to Quality and Critical to customer
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Define the 3 CTC and the related CTQs for airport shuttle company
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.....
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What are the main benefits of Six Sigma?
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1. Improved process flows
2. Higher level of customer satisfaction 3. Improved quality liability 4. Decreased time to market |
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Explain in your own words the DMAIC approach?
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Define, Measure, Analysis,Improve,Control
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Explain the difference between CTC and CTP?
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Critical to Customer and Critical to Process
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What is the relationship between VoC and VoP?
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In order to define VOP . You need to know VOC
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Explain feedback loops ?
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A major purpose is providing the information needed to take action with respect to a process. By having a feedback loop you can obtain information from your outputs and relate them into special or common causes.
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Senior exective (CEO or president), green belt,yellow belt,executive committee member, champion , master black belt ,black belt ,
Put them in the right order of hierachy . |
Senior exective (CEO or president), executive committee member, champion , master black belt ,black belt , green belt, yellow belt
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PDSA stands for ?
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plan, do, study, act (PDSA)
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Name the 5 five inputs for a process
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1.Manpower/services
2.Equipment 3.Materials/Goods 4.Methods 5.Enviroment |
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Which statement about operational definitions is NOT correct?
A. An operational definition should ensure that all data collectors have the same understanding B. An operational definition should be defined after the measurement system analysis (MSA) is performed C. An operational definition is part of a data collection plan |
A
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Which of the following Six Sigma roles is trained on the improvement methodology of Six Sigma and will part time lead a process improvement or quality improvement team. He or she plays an important role, at both an organization and process level, in executing the Six Sigma process.
A.Yellow Belt B.Green Belt C.Black Belt |
B
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Which of the following Six Sigma roles are leaders of teams and are full time responsible for measuring, analyzing, improving and controlling key processes that influence customer satisfaction and/or productivity growth?
A.Yellow Belt B.Green Belt C.Black Belt |
C
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Process Owner does the following things:
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Manager of the process
Authority to change the process Ensuring process objectives are met Understanding of the process knowlegde of the process o |
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DPU stands for:
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= Defects per Unit, average defects/(N)
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DPO stands for:
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=Defects per Oppertunity,number defects/defect opportunities
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DPMO stands for ?
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=Defects per Million Oppertunities, is DPO *1000000
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* Part-Time 6 Sigma Leaders
* Run Mini 6 Sigma Projects To which role do they belong? |
Green Belt
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Explain Basic process
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Inputs-Process-Outputs
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