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48 Cards in this Set
- Front
- Back
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What are Kouzes and Posner's 5 leadership practices common to successful leaders? |
1. Challenging the process 2. Inspiring a shared vision 3. Enabling others to act 4. Modelling the way 5. Encouraging the heart |
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What are the four "inner team" members that make up a leader's personality, according to Erica Fox? |
1. the Inspirational Dreamer 2. the Analytical Thinker 3. the Practical Warrior 4. the Emotional Lover |
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What is "authentic leadership"? |
A phrase coined by Bill George to describe effective leadership |
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What are the 5 basic schools of leadership theories? |
1. Trait Theory 2. Behavioral 3. Contingency or situational 4. Leaders and followers 5. Dispersed leadership |
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What is Trait Theory? |
A leadership theory derived from the Western, "Great Man" theory that we have male "heroes" who possess common characteristics that we should all emulate e.g. stress tolerance, adaptability, etc. |
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What is the Behavioral school of leadership theories? |
It focuses on a leader's ability to influence the performance and satisfaction of followers. |
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What are the two dimensions of leadership behavior theory? |
1. Consideration (also known as employee centered behavior) - where a leader believes the best of people and focuses on supporting them, explaining decisions, etc. 2. Initiating structure (also known as job-oriented behavior) - where a leader believes the worst of people and focuses on enforcing and monitoring rules and policies |
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Which leadership theory is both from the behavioral school and is a motivating theory? |
Theory X and Theory Y, which believes that a leader's perception of followers will determine how the leader leads. |
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Describe Theory X and Theory Y |
A leader's perception of followers will determine how the leader leads. If the leader is Theory X they will distrust employees and tend to be more initiating structure. If a leaders tends to believe in and trust employees, they will tend to be more consideration in their behavioral approach. |
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List the 5 types of managers that are outlined in the Blake-Mouton Theory? |
This theory places managers on a grid, depending on how people or task/production focused they are. Only 1 of the 5 types of managers are considered a true leader: 1. Team Leaders - high in people and task 2. Middle of the Road managers - don't excel at either domain 3. Authoritarian managers - high on task; low on people 4. Country Club managers - high on people; low on task 5. Impoverished managers - low on both people and task |
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What is the Contingency or Situational Leaderhip school/theory? |
Believes that leadership styles change based on the situation and that good leaders change their style to fit the employee's need or situation. |
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What is the Hersey-Blanchard situational leadership theory? |
That leaders must adapt their supervisory style to fit the level of employee. Places leadership style on a grid that is based on the level of task vs. people focus needed. 1. Telling - high task, low relationship (new staff) 2. Selling - high task and relationship 3. Participating - high relationship and low task 4. Delegating - low task and relationship |
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What does Fiedler's contingency theory state that group performance depends upon? |
Depends on "situational favorableness" which includes: - Leader-member relations ie. trust in leader - Task structure i.e. clarity of task - Position power i.e. degree of power and influence leader has on followers |
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Which model proposes that an effective leader accomplishes tasks through the efforts of the team? |
The action-centered leadership model, which says that leaders must: - structure tasks and provide clarity for staff - support, coach and develop - coordinate work, enforce rules, resolve disputes |
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This school of leadership theory proposes that the leader is a servant of the team |
Leaders and Followers |
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A leader who thinks in terms of vision and strategy |
Transformational leader |
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Another word for "transactional leader" |
Solo leader, according to Belbin's model that describes and distinguishes between transformational leaders and transactional leaders |
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What is dispersed leadership? |
It's one of the theories of leadership that believes leaders emerge in the situation and begin to lead the group as needed. |
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Where is dispersed leadership most commonly found? |
In companies with virtual or self-managed teams and in flat organizations |
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What are the general steps of an ethical framework? |
1. recognize ethical situations as they arise 2. establish the facts 3. evaluate the ethical dimensions of possible actions 4. apply relevant codes of ethics to the situation and determine the best one (see definitions of codes) 5. consult with others 6. make a decision, own it and learn from it |
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What is a utilitarian approach to ethics? |
Providing the greatest amount of good to the greatest number of people |
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What is a rights approach to ethics? |
Examines whether a decision violates any law, human rights |
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What is a justice approach to ethics? |
Examines the degree to which an action might be preferential or discriminatory |
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What is a common-good approach to ethics? |
Considers the impact on society or an entire group vs. one individual |
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What is a virtue approach to ethics? |
Whether the action will promote or obstruct the decision maker's character development and the character development of those affected |
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What is cultural relativism? |
Argues that ethical behavior is determined by local culture, laws and business practices |
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What is ethical universalism? |
Argues there are some fundamental principles that apply across cultures and global businesses should follow these principles regardless of local cultural norms |
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The process by which an organization creates the product or service it offers to the customer. |
The value chain. Also known as the organization's business model, every activity required to make a good or service and then sell or deliver it. |
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What is the stakeholder theory? |
Proposes that any organization operates within a complex environment in which it affects and is affectred by a vareity of forces or staekholders who all share in the value of the organization and its activities. |
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What are the 4 phases of an organization's life cycle? |
Introduction, Growth, Maturity, and Decline |
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What are Porter's five forces? |
1. threat of substitution 2. threat of entry 3. Bargaining power of suppliers 4. Bargaining power of buyers 5. Rivalry among competitors |
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What are Porter's five forces used for? |
To analyze businesses in order to see which would be more profitable, and for strategic planning. |
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What does Porter's five forces mean by Threat of Substitution? |
How easy it is for a competitor to offer a similar product or a different product that fulfills the same function as your product. |
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What does Porter's five forces mean by Threat of Entry? |
How easy it is for a new competitor to enter the industry. |
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What does Porter's five forces mean by the Bargaining power of suppliers? |
How dependent a company is on its suppliers (e.g. if there are few suppliers then it's more risky) |
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What does Porter's five forces mean by Bargaining power of Buyers? |
How vulnerable are companies by the acts of customers? |
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What does Porter's five forces mean by the Rivalry of existing competitors? |
The degree of competition varies in industries. In highly competitive industries, a company has to assess its competitive "posture" as weak, tenable, favorable, strong, or dominant. |
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What is a rational strategist? |
Believes in planning and establishing a control system such as targets, budgetary controls, etc. to develop an organization's strategy. |
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What is an emergent strategist? |
Believes that an organization's strategy will organically emerge or evolve in response to environmental threats or opportunities. Relates to Mintzberg's theory. |
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What's the difference between strategic planning and strategic management? |
Strategic planning sets the direction or plan of action for an organization based on its mission, vision and values. Strategic management is the actions taken by leaders to implement the strategic plan. |
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What are the three levels of strategy in an organization? |
1. organizational/corporate 2. business unit 3. operational |
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Describe the organizational level of strategy |
Focuses on the overall vision/future of the organization as a whole |
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Describe the business unit level of strategy |
Decides where and how the business will focus to create value |
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Describe the operational unit level of strategy |
Translates organizational and business strategy into action |
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What are three areas that performance objectives measure? |
Effectiveness Efficiency Impact/outcome |
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What are the 4 branches of EI? |
Perceiving emotion Using emotion to facilitate thought Understanding emotion Regulating emotion |
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What are the 5 components of Goleman's Emotional Intelligence quotient (EIQ) for leaders? |
1. Self awareness 2. Self regulation 3. Motivation 4. Empathy 5. Social Skills |
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What is CCL's 70-20-10 model? |
This rule suggeststhat successful leaders learn within three clustersof experience: challenging assignments(70%), developmental relationships (20%), andcoursework and training (10%) |
